{"category":{"slug":"self-hosted-incident-management","label":"Self-hosted incident management tools"},"methodology_url":"https://www.orbator.io/ai-index/methodology","license":"Free to use with attribution to orbator.io","date":"2026-08-18","engine":null,"available_dates":["2026-08-26","2026-08-25","2026-08-18","2026-08-17","2026-07-28","2026-07-25","2026-07-24","2026-07-17","2026-07-16","2026-07-06","2026-07-05","2026-06-18","2026-06-17"],"policy":{"quotable_engines":["anthropic","openai","gemini"],"max_excerpt_chars":400,"full_text_public":false,"customer_runs_public":false,"full_text_retention":"retained at least 24 months, then operator review","notes":["Only Index category runs are archived publicly — customer scans never appear.","The quotable unit is a short excerpt of at most 400 characters, never the full answer.","Engines outside the verbatim allowlist are recorded as having answered, with the excerpt withheld under their terms.","Prompt intent is published; the prompt text itself is not."]},"status":"ok","count":7,"limit":50,"truncated":false,"engines":[{"engine":"anthropic","count":7,"withheld":false,"answers":[{"engine":"anthropic","answered_on":"2026-08-18","prompt_intent":"best_in_category","excerpt":"## Best Self-Hosted Incident Management Platforms for DevOps On-Call\n\n### 🏆 Top Recommendation: Grafana OnCall\n\nFor most DevOps teams, **Grafana OnCall** is the strongest self-hosted choice, especially if you're already running Prometheus/Grafana for observability.\n\n**Why it stands out:**\n- Grafana OnCall is an open-source on-call management tool that integrates natively with the Grafana observab","excerpt_withheld":false,"withheld_reason":null,"highlights":[{"start":97,"end":104,"name":"Grafana"},{"start":105,"end":111,"name":"OnCall"},{"start":138,"end":145,"name":"Grafana"},{"start":146,"end":152,"name":"OnCall"},{"start":229,"end":239,"name":"Prometheus"},{"start":240,"end":247,"name":"Grafana"},{"start":293,"end":300,"name":"Grafana"},{"start":301,"end":307,"name":"OnCall"},{"start":384,"end":391,"name":"Grafana"}]},{"engine":"anthropic","answered_on":"2026-08-18","prompt_intent":"best_in_category","excerpt":"Based on current information, here's how the landscape breaks down for self-hosted, cloud-independent incident response coordination:\n\n## Top picks\n\n**GoAlert** remains one of the most solid choices for pure on-call paging. GoAlert is a legitimate starting point for \"we just need to page the right person.\" It's a simple, self-hosted tool focused on reliable SMS and voice incident notifications, be","excerpt_withheld":false,"withheld_reason":null,"highlights":[{"start":151,"end":158,"name":"GoAlert"},{"start":224,"end":231,"name":"GoAlert"}]},{"engine":"anthropic","answered_on":"2026-08-18","prompt_intent":"recommendation","excerpt":"Since your team is already running self-hosted monitoring, the key is picking an incident management tool that plugs into your existing stack via webhooks/APIs rather than forcing you to migrate monitoring too. A few solid open-source options depending on what you're already using:\n\n**If you're on Grafana/Prometheus already:**\n- **Grafana OnCall** — works well if you're already using Grafana for m","excerpt_withheld":false,"withheld_reason":null,"highlights":[{"start":299,"end":306,"name":"Grafana"},{"start":307,"end":317,"name":"Prometheus"},{"start":333,"end":340,"name":"Grafana"},{"start":341,"end":347,"name":"OnCall"},{"start":387,"end":394,"name":"Grafana"}]},{"engine":"anthropic","answered_on":"2026-08-18","prompt_intent":"recommendation","excerpt":"For a critical infrastructure company that needs to keep everything on-premises or air-gapped, there's a solid ecosystem of self-hosted, open-source tools that cover the two main pillars of incident management: **on-call/alerting** and **incident response/case tracking**. Here's a breakdown:\n\n## On-Call Scheduling & Alert Routing (PagerDuty-style)\n\n**GoAlert**\nGoAlert is a minimalist Go-based tool","excerpt_withheld":false,"withheld_reason":null,"highlights":[{"start":52,"end":56,"name":"Keep"},{"start":333,"end":342,"name":"PagerDuty"},{"start":353,"end":360,"name":"GoAlert"},{"start":363,"end":370,"name":"GoAlert"}]},{"engine":"anthropic","answered_on":"2026-08-18","prompt_intent":"alternatives","excerpt":"# Open-Source Incident Management & On-Call Alternatives\n\nThe landscape has shifted significantly in the past year, so it's worth understanding both what's currently viable and what's being phased out before picking a tool.\n\n## Important context: the market is in flux\n\nTwo big changes are reshaping this space right now:\n\n1. **Opsgenie is being sunset.** Atlassian stopped new Opsgenie sales in June","excerpt_withheld":false,"withheld_reason":null,"highlights":[{"start":328,"end":336,"name":"Opsgenie"},{"start":378,"end":386,"name":"Opsgenie"}]},{"engine":"anthropic","answered_on":"2026-08-18","prompt_intent":"comparison","excerpt":"The self-hosted vs. hosted decision for incident/on-call management has actually gotten more lopsided recently, largely because the strongest open-source option just got pulled out from under people.\n\n## The landscape shifted in 2025–2026\n\nGrafana OnCall was widely considered the most capable open-source PagerDuty alternative — the most feature-complete open-source on-call management tool availabl","excerpt_withheld":false,"withheld_reason":null,"highlights":[{"start":240,"end":247,"name":"Grafana"},{"start":248,"end":254,"name":"OnCall"},{"start":306,"end":315,"name":"PagerDuty"}]},{"engine":"anthropic","answered_on":"2026-08-18","prompt_intent":"problem_solving","excerpt":"Here's a practical guide to self-hosting a full incident management stack, based on the current (2026) open-source landscape.\n\n## Important: Grafana OnCall OSS is being phased out\n\nIf you were considering Grafana OnCall, be aware: as of March 11, 2025, Grafana OnCall OSS entered maintenance mode and Grafana will archive it on March 24, 2026, with no further updates or new features arriving. More i","excerpt_withheld":false,"withheld_reason":null,"highlights":[{"start":141,"end":159,"name":"Grafana OnCall OSS"},{"start":205,"end":212,"name":"Grafana"},{"start":213,"end":219,"name":"OnCall"},{"start":253,"end":271,"name":"Grafana OnCall OSS"},{"start":301,"end":308,"name":"Grafana"}]}]}]}