{"category":{"slug":"self-hosted-helpdesk-software","label":"Self-hosted helpdesk software"},"methodology_url":"https://www.orbator.io/ai-index/methodology","license":"Free to use with attribution to orbator.io","count":1,"earliest":"2026-08-14","latest":"2026-08-14","dates":["2026-08-14"],"timeline":[{"snapshot_date":"2026-08-14","taken_at":"2026-08-14T06:58:21.706Z","source":"cron","extraction_version":"4","revision":1,"correction_note":null,"sample_size":77,"window":{"from":"2026-07-17","to":"2026-08-14"},"entry_count":72,"entries":[{"index_product_id":"b7eee334-0d9a-4f33-8b75-4fb80b113387","name":"Zammad","slug":"zammad","rank":1,"share_pct":80.5,"trend":null,"trend_confidence":"suppressed"},{"index_product_id":"2e51032f-d044-4a09-8ee5-e51a4ceb16fe","name":"FreeScout","slug":"freescout","rank":2,"share_pct":68.8,"trend":null,"trend_confidence":"suppressed"},{"index_product_id":"89d65f90-9a2f-4321-b6c5-d9eff13c1a1e","name":"osTicket","slug":"osticket","rank":3,"share_pct":66.2,"trend":null,"trend_confidence":"suppressed"},{"index_product_id":"2002cdaa-6f5e-4615-9d6d-2c8645cbbf4a","name":"Frappe","slug":"frappe","rank":4,"share_pct":37.7,"trend":null,"trend_confidence":"suppressed"},{"index_product_id":"ead71172-7c5e-4d6b-8475-3cac2e24576f","name":"Frappe Helpdesk","slug":"frappe-helpdesk","rank":5,"share_pct":37.7,"trend":null,"trend_confidence":"suppressed"},{"index_product_id":"225b3241-3e3b-4e6a-a396-7b6506cdb0ae","name":"Zendesk","slug":"zendesk","rank":6,"share_pct":35.1,"trend":null,"trend_confidence":"suppressed"},{"index_product_id":"f5390940-1554-4a43-b82c-0cdea80a19ae","name":"Help Scout","slug":"help-scout","rank":7,"share_pct":32.5,"trend":null,"trend_confidence":"suppressed"},{"index_product_id":"1e5f1cf9-ce94-4cb8-810a-8e21e1e495f2","name":"PHP","slug":"php","rank":8,"share_pct":29.9,"trend":null,"trend_confidence":"suppressed"},{"index_product_id":"ab2c801d-6098-4ea6-b1ce-5ce1c4f09bd3","name":"UVdesk","slug":"uvdesk","rank":9,"share_pct":28.6,"trend":null,"trend_confidence":"suppressed"},{"index_product_id":"7091eafd-01e7-47c9-8bf2-8dfc5d85d4c5","name":"Chatwoot","slug":"chatwoot","rank":10,"share_pct":26,"trend":null,"trend_confidence":"suppressed"}]}],"top_n":10,"noise_floor_pp":1,"changes":[]}