{"status":"ok","category":{"id":"2d45fcb1-b6b7-449a-972d-7cb6693a143c","slug":"open-source-live-chat","label":"Open-source live chat software"},"window":{"weeks":4,"from":"2026-08-21T15:56:20.289Z","to":"2026-09-18T15:56:20.289Z","prior_from":"2026-07-24T15:56:20.289Z"},"sample_size":28,"prior_sample_size":98,"independent_sample_size":28,"prior_independent_sample_size":98,"min_sample":20,"engine_samples":{"grok":{"runs":0,"last_run_at":"2026-08-15T06:47:55.487837+00:00"},"gemini":{"runs":7,"last_run_at":"2026-09-05T06:25:11.170647+00:00"},"openai":{"runs":7,"last_run_at":"2026-09-05T06:24:58.380599+00:00"},"anthropic":{"runs":7,"last_run_at":"2026-09-06T06:01:30.401609+00:00"},"perplexity":{"runs":7,"last_run_at":"2026-09-05T06:24:46.62482+00:00"}},"volatility":{"score":null},"integrity":null,"entries":[{"index_product_id":"7091eafd-01e7-47c9-8bf2-8dfc5d85d4c5","name":"Chatwoot","domain":"chatwoot.com","recommendation_share":82.1,"ci_low":64.4,"ci_high":92.1,"mention_runs":23,"first_rec_runs":13,"first_rec_rate":56.5,"avg_position":1.7,"all_mention_runs":26,"mention_rate":92.9,"mention_breakdown":{"legacy":0,"listed":5,"context":3,"recommended":18,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":71.4,"mentions":5},"openai":{"runs":7,"share":85.7,"mentions":6},"anthropic":{"runs":7,"share":100,"mentions":7},"perplexity":{"runs":7,"share":71.4,"mentions":5}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false,"product_facts":{"feature":[{"value":{"key":"contact-segments","value":"Contact Segments"},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"auto-assignment","value":"Auto-Assignment"},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"canned-responses","value":"Canned Responses"},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"private-notes","value":"Private Notes"},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"help-center","value":"Help center"},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"automation-rules","value":"Automation rules"},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"instagram","value":"Instagram"},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"facebook","value":"Facebook"},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"whatsapp","value":"WhatsApp"},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"email","value":"Email"},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"live-chat","value":"Live chat"},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"conversation-transcripts","value":"Conversation Transcripts"},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}],"integration":[{"value":{"key":"slack","value":"Slack"},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"dialogflow","value":"DialogFlow"},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}],"platform":[{"value":{"key":"api","value":"API"},"source_url":"https://www.chatwoot.com/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}],"pricing":[{"value":{"key":"hacker","plan":"Hacker","free_tier":true,"monthly_usd":0},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"enterprise","plan":"Enterprise","monthly_usd":99},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"startups","plan":"Startups","monthly_usd":19},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"business","plan":"Business","monthly_usd":39},"source_url":"https://www.chatwoot.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}]}},{"index_product_id":"e2e8ed38-1a81-41e0-bc32-b955fb430b93","name":"Intercom","domain":"intercom.com","recommendation_share":53.6,"ci_low":35.8,"ci_high":70.5,"mention_runs":15,"first_rec_runs":4,"first_rec_rate":26.7,"avg_position":3.1,"all_mention_runs":19,"mention_rate":67.9,"mention_breakdown":{"legacy":0,"listed":9,"context":4,"recommended":6,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1},"openai":{"runs":7,"share":71.4,"mentions":5},"anthropic":{"runs":7,"share":85.7,"mentions":6},"perplexity":{"runs":7,"share":42.9,"mentions":3}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false,"product_facts":{"feature":[{"value":{"key":"fin-ai-agent","value":"Fin AI Agent"},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"messenger","value":"Messenger"},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"shared-inbox-and-ticketing-system","value":"Shared inbox and ticketing system"},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"pre-built-reports","value":"Pre-built reports"},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"public-help-center","value":"Public help center"},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"workflows-automation-builder","value":"Workflows automation builder"},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"round-robin-assignment","value":"Round robin assignment"},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"sso-identity-management","value":"SSO & identity management"},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"hipaa-support","value":"HIPAA support"},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"service-level-agreements-slas","value":"Service level agreements (SLAs)"},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"copilot","value":"Copilot"},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"ai-powered-ticketing","value":"AI-powered ticketing"},"source_url":"https://www.intercom.com/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}],"integration":[{"value":{"key":"github","value":"Github"},"source_url":"https://www.intercom.com/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"shopify","value":"Shopify"},"source_url":"https://www.intercom.com/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"slack","value":"Slack"},"source_url":"https://www.intercom.com/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"salesforce","value":"Salesforce"},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}],"platform":[{"value":{"key":"slack","value":"Slack"},"source_url":"https://www.intercom.com/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"whatsapp","value":"WhatsApp"},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"sms","value":"SMS"},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"email","value":"Email"},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"phone","value":"Phone"},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}],"pricing":[{"value":{"key":"essential","plan":"Essential","monthly_usd":29},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"pro","plan":"Pro","monthly_usd":99},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"proactive-support-plus","plan":"Proactive Support Plus","monthly_usd":99},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"copilot","plan":"Copilot","monthly_usd":35},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"expert","plan":"Expert","monthly_usd":132},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"advanced","plan":"Advanced","monthly_usd":85},"source_url":"https://www.intercom.com/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}]}},{"index_product_id":"5a0bac13-0804-4962-8bb8-f6ed4fcc6339","name":"Docker","domain":"docker.com","recommendation_share":42.9,"ci_low":26.5,"ci_high":60.9,"mention_runs":12,"first_rec_runs":2,"first_rec_rate":16.7,"avg_position":3.1,"all_mention_runs":15,"mention_rate":53.6,"mention_breakdown":{"legacy":0,"listed":6,"context":3,"recommended":6,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1},"openai":{"runs":7,"share":57.1,"mentions":4},"anthropic":{"runs":7,"share":57.1,"mentions":4},"perplexity":{"runs":7,"share":42.9,"mentions":3}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false,"product_facts":{"feature":[{"value":{"key":"docker-kubernetes","value":"Docker Kubernetes"},"source_url":"https://www.docker.com/pricing/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"},{"value":{"key":"docker-engine","value":"Docker Engine"},"source_url":"https://www.docker.com/pricing/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"},{"value":{"key":"docker-hub","value":"Docker Hub"},"source_url":"https://www.docker.com/pricing/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"},{"value":{"key":"docker-scout","value":"Docker Scout"},"source_url":"https://www.docker.com/pricing/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"},{"value":{"key":"docker-build-cloud","value":"Docker Build Cloud"},"source_url":"https://www.docker.com/pricing/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"},{"value":{"key":"testcontainers-cloud","value":"Testcontainers Cloud"},"source_url":"https://www.docker.com/pricing/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"},{"value":{"key":"docker-compose","value":"Docker Compose"},"source_url":"https://www.docker.com/pricing/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"},{"value":{"key":"docker-sandboxes","value":"Docker Sandboxes"},"source_url":"https://www.docker.com/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"},{"value":{"key":"docker-ai-governance","value":"Docker AI Governance"},"source_url":"https://www.docker.com/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"},{"value":{"key":"docker-hardened-images","value":"Docker Hardened Images"},"source_url":"https://www.docker.com/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"},{"value":{"key":"docker-debug","value":"Docker Debug"},"source_url":"https://www.docker.com/pricing/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"},{"value":{"key":"docker-desktop","value":"Docker Desktop"},"source_url":"https://www.docker.com/pricing/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"}],"platform":[{"value":{"key":"windows","value":"Windows"},"source_url":"https://www.docker.com/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"},{"value":{"key":"linux","value":"Linux"},"source_url":"https://www.docker.com/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"}],"pricing":[{"value":{"key":"pro","plan":"Pro","annual_usd":9,"monthly_usd":11},"source_url":"https://www.docker.com/pricing/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"},{"value":{"key":"team","plan":"Team","annual_usd":15,"monthly_usd":16},"source_url":"https://www.docker.com/pricing/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"},{"value":{"key":"business","plan":"Business","annual_usd":24,"monthly_usd":24},"source_url":"https://www.docker.com/pricing/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"},{"value":{"key":"personal","plan":"Personal","free_tier":true,"monthly_usd":0},"source_url":"https://www.docker.com/pricing/","last_verified_at":"2026-09-05T15:44:11.433Z","verified_by":"agent_research"}]}},{"index_product_id":"65c5fbe3-09db-4dbb-9821-718bce75aa6f","name":"Rocket.Chat","domain":"rocket.chat","recommendation_share":39.3,"ci_low":23.6,"ci_high":57.6,"mention_runs":11,"first_rec_runs":1,"first_rec_rate":9.1,"avg_position":3.4,"all_mention_runs":15,"mention_rate":53.6,"mention_breakdown":{"legacy":0,"listed":7,"context":4,"recommended":4,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":71.4,"mentions":5},"openai":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":7,"share":28.6,"mentions":2},"perplexity":{"runs":7,"share":42.9,"mentions":3}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"2e51032f-d044-4a09-8ee5-e51a4ceb16fe","name":"FreeScout","domain":"freescout.net","recommendation_share":28.6,"ci_low":15.3,"ci_high":47.1,"mention_runs":8,"first_rec_runs":0,"first_rec_rate":0,"avg_position":4,"all_mention_runs":14,"mention_rate":50,"mention_breakdown":{"legacy":0,"listed":6,"context":6,"recommended":2,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":42.9,"mentions":3},"openai":{"runs":7,"share":42.9,"mentions":3},"anthropic":{"runs":7,"share":14.3,"mentions":1},"perplexity":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false,"product_facts":{"feature":[{"value":{"key":"omnichannel","value":"Omnichannel"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"ai-powered","value":"AI-powered"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"unlimited-support-agents-tickets-mailboxes","value":"Unlimited support agents, tickets, mailboxes"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"kanban-boards","value":"Kanban boards"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"knowledge-base","value":"Knowledge Base"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"live-chat","value":"Live chat"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"crm","value":"CRM"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"workflows-sla","value":"Workflows & SLA"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"api","value":"API"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"white-labeling","value":"White-labeling"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"time-tracking","value":"Time tracking"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"dark-mode","value":"Dark mode"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}],"integration":[{"value":{"key":"microsoft-office-365","value":"Microsoft Office 365"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"make","value":"Make"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"zapier","value":"Zapier"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"jira","value":"Jira"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"easy-digital-downloads","value":"Easy Digital Downloads"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"woocommerce","value":"WooCommerce"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"twilio","value":"Twilio"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"google-workspace","value":"Google Workspace"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"slack","value":"Slack"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"facebook","value":"Facebook"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"telegram","value":"Telegram"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"whatsapp","value":"WhatsApp"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}],"platform":[{"value":{"key":"macos","value":"macOS"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"mobile","value":"Mobile"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"web","value":"Web"},"source_url":"https://freescout.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}]}},{"index_product_id":"f30530ea-5203-45d0-a0a2-c1db1a19c441","name":"Papercups","domain":"papercups.io","recommendation_share":28.6,"ci_low":15.3,"ci_high":47.1,"mention_runs":8,"first_rec_runs":1,"first_rec_rate":12.5,"avg_position":4.5,"all_mention_runs":11,"mention_rate":39.3,"mention_breakdown":{"legacy":0,"listed":8,"context":3,"recommended":0,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1},"openai":{"runs":7,"share":57.1,"mentions":4},"anthropic":{"runs":7,"share":14.3,"mentions":1},"perplexity":{"runs":7,"share":28.6,"mentions":2}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"225b3241-3e3b-4e6a-a396-7b6506cdb0ae","name":"Zendesk","domain":"zendesk.com","recommendation_share":17.9,"ci_low":7.9,"ci_high":35.6,"mention_runs":5,"first_rec_runs":2,"first_rec_rate":40,"avg_position":2.3,"all_mention_runs":10,"mention_rate":35.7,"mention_breakdown":{"legacy":0,"listed":4,"context":5,"recommended":1,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":7,"share":42.9,"mentions":3},"perplexity":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false,"product_facts":{"feature":[{"value":{"key":"email-and-ticketing-system","value":"Email and ticketing system"},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"skills-based-routing","value":"Skills-based routing"},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"telephony","value":"Telephony"},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"messaging-and-live-chat","value":"Messaging and live chat"},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"omnichannel-routing","value":"Omnichannel routing"},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"ai-knowledge-base","value":"AI Knowledge Base"},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"ai-agents","value":"AI Agents"},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"automations-and-triggers","value":"Automations and triggers"},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"customer-context","value":"Customer context"},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"pre-written-responses","value":"Pre-written responses"},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"prebuilt-analytics-dashboards","value":"Prebuilt analytics dashboards"},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"ticket-routing","value":"Ticket routing"},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}],"integration":[{"value":{"key":"forethought","value":"Forethought"},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}],"platform":[{"value":{"key":"web","value":"Web"},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"api","value":"API"},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}],"pricing":[{"value":{"key":"contact-center","plan":"Contact Center","monthly_usd":83},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"workforce-engagement-bundle","plan":"Workforce Engagement Bundle","monthly_usd":50},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"copilot","plan":"Copilot","monthly_usd":50},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"suite-professional","plan":"Suite Professional","monthly_usd":115},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"suite-team","plan":"Suite Team","monthly_usd":55},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"support-team","plan":"Support Team","monthly_usd":19},"source_url":"https://www.zendesk.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}]}},{"index_product_id":"f1233f72-df35-47e6-b8d1-03582810db13","name":"Telegram","domain":"telegram.org","recommendation_share":17.9,"ci_low":7.9,"ci_high":35.6,"mention_runs":5,"first_rec_runs":1,"first_rec_rate":20,"avg_position":2.8,"all_mention_runs":6,"mention_rate":21.4,"mention_breakdown":{"legacy":0,"listed":4,"context":1,"recommended":1,"warned_against":0},"per_engine":{"openai":{"runs":7,"share":28.6,"mentions":2},"anthropic":{"runs":7,"share":42.9,"mentions":3}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false,"product_facts":{"feature":[{"value":{"key":"welcome-messages","value":"Welcome Messages"},"source_url":"https://telegram.org/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"buttons-in-messages","value":"Buttons in Messages"},"source_url":"https://telegram.org/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"rich-text-editor","value":"Rich Text Editor"},"source_url":"https://telegram.org/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"communities","value":"Communities"},"source_url":"https://telegram.org/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"ephemeral-messages","value":"Ephemeral Messages"},"source_url":"https://telegram.org/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"smartwatch-apps","value":"Smartwatch Apps"},"source_url":"https://telegram.org/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}],"platform":[{"value":{"key":"linux","value":"Linux"},"source_url":"https://telegram.org/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"android","value":"Android"},"source_url":"https://telegram.org/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"windows","value":"Windows"},"source_url":"https://telegram.org/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"web","value":"Web"},"source_url":"https://telegram.org/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"api","value":"API"},"source_url":"https://telegram.org/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}]}},{"index_product_id":"ab794f77-c95d-4839-995a-0586c6643e71","name":"Chaskiq","domain":null,"recommendation_share":17.9,"ci_low":7.9,"ci_high":35.6,"mention_runs":5,"first_rec_runs":0,"first_rec_rate":0,"avg_position":4.2,"all_mention_runs":5,"mention_rate":17.9,"mention_breakdown":{"legacy":0,"listed":4,"context":0,"recommended":1,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1},"openai":{"runs":7,"share":42.9,"mentions":3},"perplexity":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"a70af282-2c50-49e3-888c-f298e3d3a258","name":"Mattermost","domain":"mattermost.com","recommendation_share":14.3,"ci_low":5.7,"ci_high":31.5,"mention_runs":4,"first_rec_runs":0,"first_rec_rate":0,"avg_position":3,"all_mention_runs":4,"mention_rate":14.3,"mention_breakdown":{"legacy":0,"listed":3,"context":0,"recommended":1,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":28.6,"mentions":2},"perplexity":{"runs":7,"share":28.6,"mentions":2}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"8d61561b-a93d-4dca-bf9d-a319785b5d5a","name":"Redis","domain":"redis.io","recommendation_share":14.3,"ci_low":5.7,"ci_high":31.5,"mention_runs":4,"first_rec_runs":1,"first_rec_rate":25,"avg_position":3,"all_mention_runs":5,"mention_rate":17.9,"mention_breakdown":{"legacy":0,"listed":3,"context":1,"recommended":1,"warned_against":0},"per_engine":{"openai":{"runs":7,"share":42.9,"mentions":3},"anthropic":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"8f46ddda-dbd9-4924-b66e-1e02f72f6ab4","name":"Live Helper Chat","domain":"livehelperchat.com","recommendation_share":14.3,"ci_low":5.7,"ci_high":31.5,"mention_runs":4,"first_rec_runs":0,"first_rec_rate":0,"avg_position":3.5,"all_mention_runs":6,"mention_rate":21.4,"mention_breakdown":{"legacy":0,"listed":3,"context":2,"recommended":1,"warned_against":0},"per_engine":{"anthropic":{"runs":7,"share":42.9,"mentions":3},"perplexity":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false,"product_facts":{"feature":[{"value":{"key":"user-screenshots","value":"User screenshots"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"files-uploads","value":"Files uploads"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"chat-archive-module","value":"Chat archive module"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"rtl-and-ltr-languages-support","value":"RTL and LTR languages support"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"bot","value":"Bot"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"ai","value":"AI"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"2fa","value":"2FA"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"co-browsing-screen-sharing","value":"Co-Browsing/Screen sharing"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"speech-to-text","value":"Speech to text"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"visitor-tracking","value":"Visitor tracking"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}],"integration":[{"value":{"key":"mattermost","value":"Mattermost"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"jitsi","value":"Jitsi"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"twilio","value":"Twilio"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"facebook-messenger","value":"Facebook messenger"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"rasa","value":"Rasa"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"telegram","value":"Telegram"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"deeppavlov","value":"DeepPavlov"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"agora","value":"Agora"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"google-business-message","value":"Google Business Message"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"google-authentication","value":"Google Authentication"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"amazon-s3","value":"Amazon S3"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"n8n","value":"n8n"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}],"platform":[{"value":{"key":"mobile-app","value":"Mobile app"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"chrome-extension","value":"Chrome extension"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"desktop-app","value":"Desktop app"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"docker","value":"Docker"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"web","value":"Web"},"source_url":"https://livehelperchat.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}]}},{"index_product_id":"e7c17f12-878e-4e63-bb37-7de24fab94fa","name":"PostgreSQL","domain":"postgresql.org","recommendation_share":14.3,"ci_low":5.7,"ci_high":31.5,"mention_runs":4,"first_rec_runs":1,"first_rec_rate":25,"avg_position":4,"all_mention_runs":5,"mention_rate":17.9,"mention_breakdown":{"legacy":0,"listed":3,"context":1,"recommended":1,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1},"openai":{"runs":7,"share":42.9,"mentions":3}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false,"product_facts":{"feature":[{"value":{"key":"reliability","value":"reliability"},"source_url":"https://www.postgresql.org/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"feature-robustness","value":"feature robustness"},"source_url":"https://www.postgresql.org/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"performance","value":"performance"},"source_url":"https://www.postgresql.org/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"object-relational-database-system","value":"object-relational database system"},"source_url":"https://www.postgresql.org/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"reliability-feature-robustness-and-performance","value":"reliability, feature robustness, and performance"},"source_url":"https://www.postgresql.org/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}]}},{"index_product_id":"f9b6cd9a-f280-4481-b1b5-3cd203441cbf","name":"Tiledesk","domain":"tiledesk.com","recommendation_share":14.3,"ci_low":5.7,"ci_high":31.5,"mention_runs":4,"first_rec_runs":0,"first_rec_rate":0,"avg_position":5.3,"all_mention_runs":6,"mention_rate":21.4,"mention_breakdown":{"legacy":0,"listed":4,"context":2,"recommended":0,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":7,"share":28.6,"mentions":2},"perplexity":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"c9c9f1bd-2db0-43a3-afaa-edfee73db5c6","name":"Captain","domain":null,"recommendation_share":10.7,"ci_low":3.7,"ci_high":27.2,"mention_runs":3,"first_rec_runs":0,"first_rec_rate":0,"avg_position":2.3,"all_mention_runs":4,"mention_rate":14.3,"mention_breakdown":{"legacy":0,"listed":3,"context":1,"recommended":0,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":7,"share":28.6,"mentions":2}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"89e20488-7492-459f-9058-94e5c64417aa","name":"LiveChat","domain":"livechat.com","recommendation_share":10.7,"ci_low":3.7,"ci_high":27.2,"mention_runs":3,"first_rec_runs":1,"first_rec_rate":33.3,"avg_position":3.7,"all_mention_runs":7,"mention_rate":25,"mention_breakdown":{"legacy":0,"listed":2,"context":4,"recommended":1,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":7,"share":14.3,"mentions":1},"perplexity":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false,"product_facts":{"feature":[{"value":{"key":"chat-summary","value":"Chat summary"},"source_url":"https://www.livechat.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"sentiment-analysis","value":"Sentiment analysis"},"source_url":"https://www.livechat.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"copilot-ai-assistant","value":"Copilot - AI Assistant"},"source_url":"https://www.livechat.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"reply-suggestions","value":"Reply suggestions"},"source_url":"https://www.livechat.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"tag-suggestions","value":"Tag suggestions"},"source_url":"https://www.livechat.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"text-intelligence","value":"Text Intelligence"},"source_url":"https://www.livechat.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}],"integration":[{"value":{"key":"instagram","value":"Instagram"},"source_url":"https://www.livechat.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"email","value":"Email"},"source_url":"https://www.livechat.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"chatbot-com","value":"ChatBot.com"},"source_url":"https://www.livechat.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}],"platform":[{"value":{"key":"desktop","value":"Desktop"},"source_url":"https://www.livechat.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"web","value":"Web"},"source_url":"https://www.livechat.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"mobile","value":"Mobile"},"source_url":"https://www.livechat.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}],"pricing":[{"value":{"key":"business","plan":"Business","monthly_usd":79},"source_url":"https://www.livechat.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"team","plan":"Team","monthly_usd":49},"source_url":"https://www.livechat.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"starter","plan":"Starter","monthly_usd":19},"source_url":"https://www.livechat.com/pricing/","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}]}},{"index_product_id":"e8162eca-870e-4f3b-93f4-481054011f68","name":"VoceChat","domain":"voce.chat","recommendation_share":10.7,"ci_low":3.7,"ci_high":27.2,"mention_runs":3,"first_rec_runs":0,"first_rec_rate":0,"avg_position":5.7,"all_mention_runs":4,"mention_rate":14.3,"mention_breakdown":{"legacy":0,"listed":3,"context":1,"recommended":0,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":42.9,"mentions":3}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false,"product_facts":{"feature":[{"value":{"key":"file-sharing","value":"File sharing"},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"mentions","value":"@mentions"},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"replies","value":"Replies"},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"dm-and-group-chat","value":"DM and group chat"},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"email-notification","value":"Email notification"},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"chat-widget","value":"Chat widget"},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"video-call","value":"Video call"},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"bots-with-webhooks","value":"Bots with webhooks"},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"burn-after-reading","value":"Burn-after-reading"},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}],"integration":[{"value":{"key":"cloudflare-tunnel","value":"Cloudflare Tunnel"},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"agora-webrtc","value":"Agora WebRTC"},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"openclaw","value":"OpenClaw"},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}],"platform":[{"value":{"key":"android","value":"Android"},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"ios","value":"iOS"},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"macos","value":"macOS"},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"web","value":"Web"},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"windows","value":"Windows"},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}],"pricing":[{"value":{"key":"free","plan":"Free","free_tier":true},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"pro","plan":"Pro","monthly_usd":49},"source_url":"https://voce.chat/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}]}},{"index_product_id":"b7eee334-0d9a-4f33-8b75-4fb80b113387","name":"Zammad","domain":"zammad.org","recommendation_share":10.7,"ci_low":3.7,"ci_high":27.2,"mention_runs":3,"first_rec_runs":0,"first_rec_rate":0,"avg_position":6.7,"all_mention_runs":4,"mention_rate":14.3,"mention_breakdown":{"legacy":0,"listed":3,"context":1,"recommended":0,"warned_against":0},"per_engine":{"openai":{"runs":7,"share":28.6,"mentions":2},"anthropic":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false,"product_facts":{"feature":[{"value":{"key":"user-support-ticketing-solution","value":"user support/ticketing solution"},"source_url":"https://zammad.org/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}],"platform":[{"value":{"key":"web","value":"Web"},"source_url":"https://zammad.org/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"centos","value":"CentOS"},"source_url":"https://zammad.org/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"debian","value":"Debian"},"source_url":"https://zammad.org/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"ubuntu","value":"Ubuntu"},"source_url":"https://zammad.org/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"docker","value":"Docker"},"source_url":"https://zammad.org/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}]}},{"index_product_id":"278c664b-3824-4ab2-9ada-e1dfc92d5074","name":"GoFly","domain":null,"recommendation_share":7.1,"ci_low":2,"ci_high":22.6,"mention_runs":2,"first_rec_runs":1,"first_rec_rate":50,"avg_position":2,"all_mention_runs":2,"mention_rate":7.1,"mention_breakdown":{"legacy":0,"listed":2,"context":0,"recommended":0,"warned_against":0},"per_engine":{"anthropic":{"runs":7,"share":28.6,"mentions":2}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"8ca93186-f28a-4dde-ab58-d525efd87a06","name":"Slack","domain":"slack.com","recommendation_share":7.1,"ci_low":2,"ci_high":22.6,"mention_runs":2,"first_rec_runs":0,"first_rec_rate":0,"avg_position":2,"all_mention_runs":6,"mention_rate":21.4,"mention_breakdown":{"legacy":0,"listed":1,"context":3,"recommended":1,"warned_against":1},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"15bda03b-d2ee-4df5-83e6-fcb09523a5ba","name":"NGINX","domain":"nginx.org","recommendation_share":7.1,"ci_low":2,"ci_high":22.6,"mention_runs":2,"first_rec_runs":1,"first_rec_rate":50,"avg_position":3,"all_mention_runs":3,"mention_rate":10.7,"mention_breakdown":{"legacy":0,"listed":2,"context":1,"recommended":0,"warned_against":0},"per_engine":{"openai":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"1e5f1cf9-ce94-4cb8-810a-8e21e1e495f2","name":"PHP","domain":"php.net","recommendation_share":7.1,"ci_low":2,"ci_high":22.6,"mention_runs":2,"first_rec_runs":0,"first_rec_rate":0,"avg_position":4,"all_mention_runs":7,"mention_rate":25,"mention_breakdown":{"legacy":0,"listed":2,"context":5,"recommended":0,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1},"perplexity":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false,"product_facts":{"feature":[{"value":{"key":"web-development","value":"web development"},"source_url":"https://www.php.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"general-purpose-scripting-language","value":"general-purpose scripting language"},"source_url":"https://www.php.net/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}]}},{"index_product_id":"c8eba36a-f326-4e95-b802-f55c33c03870","name":"Rasa","domain":"rasa.com","recommendation_share":7.1,"ci_low":2,"ci_high":22.6,"mention_runs":2,"first_rec_runs":0,"first_rec_rate":0,"avg_position":4.5,"all_mention_runs":2,"mention_rate":7.1,"mention_breakdown":{"legacy":0,"listed":2,"context":0,"recommended":0,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false,"product_facts":{"feature":[{"value":{"key":"real-time-observability-and-control","value":"Real-time observability and control"},"source_url":"https://rasa.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"multi-agent-orchestration","value":"Multi-agent orchestration"},"source_url":"https://rasa.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"patented-dialogue-management","value":"Patented dialogue management"},"source_url":"https://rasa.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"multi-llm-management","value":"Multi-LLM management"},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"llm-fine-tuning-recipe","value":"LLM fine-tuning recipe"},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"pii-data-management","value":"PII data management"},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"end-to-end-testing","value":"End-to-end testing"},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"custom-actions-server-rasa-sdk","value":"Custom actions server (Rasa SDK)"},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"contextual-response-rephraser","value":"Contextual response rephraser"},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"enterprise-search","value":"Enterprise search"},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"language-agnostic-natural-language-understanding","value":"Language-agnostic natural language understanding"},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}],"integration":[{"value":{"key":"redis","value":"Redis"},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"vault","value":"Vault"},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"opentelemetry","value":"OpenTelemetry"},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"audiocodes","value":"AudioCodes"},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"whatsapp","value":"WhatsApp"},"source_url":"https://rasa.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"messenger","value":"Messenger"},"source_url":"https://rasa.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"salesforce","value":"Salesforce"},"source_url":"https://rasa.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"kafka","value":"Kafka"},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}],"platform":[{"value":{"key":"web","value":"Web"},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"kubernetes","value":"Kubernetes"},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"rest","value":"REST"},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"websocket","value":"WebSocket"},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}],"pricing":[{"value":{"key":"free-developer-edition","plan":"Free Developer Edition","free_tier":true},"source_url":"https://rasa.com/pricing","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}]}},{"index_product_id":"deff498c-639b-483e-8068-74ea2ed11bc5","name":"Zulip","domain":"zulip.com","recommendation_share":7.1,"ci_low":2,"ci_high":22.6,"mention_runs":2,"first_rec_runs":0,"first_rec_rate":0,"avg_position":5.5,"all_mention_runs":2,"mention_rate":7.1,"mention_breakdown":{"legacy":0,"listed":1,"context":0,"recommended":1,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"9ef21afa-0a4a-4ab3-a161-0eb3171e40e3","name":"Mibew","domain":"mibew.org","recommendation_share":7.1,"ci_low":2,"ci_high":22.6,"mention_runs":2,"first_rec_runs":0,"first_rec_rate":0,"avg_position":6,"all_mention_runs":2,"mention_rate":7.1,"mention_breakdown":{"legacy":0,"listed":2,"context":0,"recommended":0,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1},"perplexity":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false,"product_facts":{"feature":[{"value":{"key":"live-support","value":"live support"},"source_url":"https://mibew.org/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"one-on-one-chat-assistance-in-real-time","value":"one-on-one chat assistance in real-time"},"source_url":"https://mibew.org/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}],"platform":[{"value":{"key":"web","value":"Web"},"source_url":"https://mibew.org/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}]}},{"index_product_id":"5cebc43c-e2fc-4ce2-90ac-f11c26a92f61","name":"Mibew Messenger","domain":null,"recommendation_share":7.1,"ci_low":2,"ci_high":22.6,"mention_runs":2,"first_rec_runs":0,"first_rec_rate":0,"avg_position":6,"all_mention_runs":2,"mention_rate":7.1,"mention_breakdown":{"legacy":0,"listed":2,"context":0,"recommended":0,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1},"perplexity":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"4398d654-081a-40bf-bf3e-eeded00beefb","name":"Caddy","domain":"caddyserver.com","recommendation_share":3.6,"ci_low":0.6,"ci_high":17.7,"mention_runs":1,"first_rec_runs":1,"first_rec_rate":100,"avg_position":1,"all_mention_runs":2,"mention_rate":7.1,"mention_breakdown":{"legacy":0,"listed":1,"context":1,"recommended":0,"warned_against":0},"per_engine":{"openai":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"8a642d9c-f207-4d78-b2fa-f63befaa4b97","name":"Drift","domain":"drift.com","recommendation_share":3.6,"ci_low":0.6,"ci_high":17.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":2,"all_mention_runs":2,"mention_rate":7.1,"mention_breakdown":{"legacy":0,"listed":1,"context":1,"recommended":0,"warned_against":0},"per_engine":{"perplexity":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"3c7b9dd9-b3c2-4486-8ac9-8054eab92a6b","name":"Twilio","domain":"twilio.com","recommendation_share":3.6,"ci_low":0.6,"ci_high":17.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":2,"all_mention_runs":1,"mention_rate":3.6,"mention_breakdown":{"legacy":0,"listed":1,"context":0,"recommended":0,"warned_against":0},"per_engine":{"anthropic":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"cc0db999-d514-4776-9bc6-a1829c737d83","name":"Helpy","domain":"helpy.io","recommendation_share":3.6,"ci_low":0.6,"ci_high":17.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":3,"all_mention_runs":2,"mention_rate":7.1,"mention_breakdown":{"legacy":0,"listed":1,"context":1,"recommended":0,"warned_against":0},"per_engine":{"anthropic":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"e4d07a99-e1c6-45e3-a152-ed7d9453d1df","name":"OpenCom","domain":null,"recommendation_share":3.6,"ci_low":0.6,"ci_high":17.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":3,"all_mention_runs":1,"mention_rate":3.6,"mention_breakdown":{"legacy":0,"listed":1,"context":0,"recommended":0,"warned_against":0},"per_engine":{"anthropic":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"86af517a-944d-4483-8fd6-f7b0d8d67e2a","name":"Wire","domain":"wire.com","recommendation_share":3.6,"ci_low":0.6,"ci_high":17.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":3,"all_mention_runs":1,"mention_rate":3.6,"mention_breakdown":{"legacy":0,"listed":1,"context":0,"recommended":0,"warned_against":0},"per_engine":{"anthropic":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"59ac66a0-909e-48e1-9e5e-1e62e8420520","name":"Let's Chat","domain":null,"recommendation_share":3.6,"ci_low":0.6,"ci_high":17.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":4,"all_mention_runs":1,"mention_rate":3.6,"mention_breakdown":{"legacy":0,"listed":0,"context":0,"recommended":1,"warned_against":0},"per_engine":{"perplexity":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"d6f6ff2a-6163-44e2-893e-2580c6b8d973","name":"MirrorFly","domain":null,"recommendation_share":3.6,"ci_low":0.6,"ci_high":17.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":4,"all_mention_runs":1,"mention_rate":3.6,"mention_breakdown":{"legacy":0,"listed":1,"context":0,"recommended":0,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"a577e55d-3a26-4305-82c2-365f409615d0","name":"Element","domain":"element.io","recommendation_share":3.6,"ci_low":0.6,"ci_high":17.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":5,"all_mention_runs":2,"mention_rate":7.1,"mention_breakdown":{"legacy":0,"listed":1,"context":1,"recommended":0,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false,"product_facts":{"feature":[{"value":{"key":"auditing-and-reporting","value":"Auditing and reporting"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"single-sign-on","value":"Single Sign-On"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"grid-view","value":"Grid View"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"data-export","value":"Data export"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"retention-policies","value":"Retention policies"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"threads","value":"Threads"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"file-sharing","value":"File sharing"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"messaging","value":"Messaging"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"voice-and-video-calls","value":"Voice and video calls"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"end-to-end-encryption","value":"End-to-end encryption"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}],"integration":[{"value":{"key":"neoboard","value":"NeoBoard"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"openproject","value":"OpenProject"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"jira","value":"Jira"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"ldap","value":"LDAP"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"scim","value":"SCIM"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"active-directory","value":"Active Directory"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}],"platform":[{"value":{"key":"windows","value":"Windows"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"},{"value":{"key":"linux","value":"Linux"},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}],"pricing":[{"value":{"key":"community","plan":"Community","free_tier":true},"source_url":"https://element.io/en/pricing","last_verified_at":"2026-09-05T15:47:48.476Z","verified_by":"agent_research"}]}},{"index_product_id":"2cb0b665-8fda-41ba-bc58-d313fb05acc0","name":"Matrix","domain":"matrix.org","recommendation_share":3.6,"ci_low":0.6,"ci_high":17.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":5,"all_mention_runs":2,"mention_rate":7.1,"mention_breakdown":{"legacy":0,"listed":1,"context":1,"recommended":0,"warned_against":0},"per_engine":{"gemini":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false,"product_facts":{"feature":[{"value":{"key":"rich-communication-applications","value":"rich communication applications"},"source_url":"https://matrix.org/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}]}},{"index_product_id":"8e13e66c-70f7-417f-a514-fa72dee2b76f","name":"AWS","domain":"aws.amazon.com","recommendation_share":3.6,"ci_low":0.6,"ci_high":17.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":7,"all_mention_runs":1,"mention_rate":3.6,"mention_breakdown":{"legacy":0,"listed":1,"context":0,"recommended":0,"warned_against":0},"per_engine":{"anthropic":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false,"product_facts":{"feature":[{"value":{"key":"pay-as-you-go-approach-for-pricing","value":"pay-as-you-go approach for pricing"},"source_url":"https://aws.amazon.com/pricing/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"savings-plans","value":"Savings Plans"},"source_url":"https://aws.amazon.com/pricing/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"volume-based-discounts","value":"volume based discounts"},"source_url":"https://aws.amazon.com/pricing/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"private-pricing","value":"Private Pricing"},"source_url":"https://aws.amazon.com/pricing/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"over-240-comprehensive-services","value":"over 240 comprehensive services"},"source_url":"https://aws.amazon.com/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"},{"value":{"key":"aws-pricing-calculator","value":"AWS Pricing Calculator"},"source_url":"https://aws.amazon.com/pricing/","last_verified_at":"2026-09-05T15:59:25.783Z","verified_by":"agent_research"}]}},{"index_product_id":"617cbc27-2a4b-4b03-bcce-aabec2d1ca9f","name":"Crisp","domain":"crisp.chat","recommendation_share":3.6,"ci_low":0.6,"ci_high":17.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":null,"all_mention_runs":4,"mention_rate":14.3,"mention_breakdown":{"legacy":0,"listed":0,"context":3,"recommended":1,"warned_against":0},"per_engine":{"anthropic":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false},{"index_product_id":"472acca2-c008-405e-8a69-d3fa3a05d793","name":"tawk.to","domain":"tawk.to","recommendation_share":3.6,"ci_low":0.6,"ci_high":17.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":null,"all_mention_runs":1,"mention_rate":3.6,"mention_breakdown":{"legacy":0,"listed":0,"context":0,"recommended":1,"warned_against":0},"per_engine":{"openai":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","volatility":{"within_cycle":null,"across_cycles":null,"score":null},"is_orbator_customer":false,"is_claimed":false}],"methodology_url":"https://www.orbator.io/ai-index/methodology","license":"Free to use with attribution to orbator.io","editorial":[{"id":"a76d0a65-aaab-45f2-b3f8-e77f4a8764c4","section":"how_to_choose","body_md":"Buyer prompts in this category split between self-hosting mechanics and cost. Chatwoot led the best_in_category intent at 87.5% of 16 runs, the recommendation intent at 75% of 16 runs, and the problem_solving intent at 87.5% of 8 runs, where Docker also reached 87.5% of those 8 runs. Chatwoot and Papercups both led the alternatives intent at 75% of 8 runs. Intercom led the comparison intent at 37.5% of 8 runs, the prompt about total cost of ownership against hosted chat SaaS.\n\nPublished pricing sits alongside those answers. Chatwoot lists Startups at $19 a month with a free tier, last verified 2026-09-05. Docker lists Pro at $11 a month, $9 a year with a free tier, last verified 2026-09-05. Intercom lists Essential at $29 a month, last verified 2026-09-05. Weigh the self-host prompts separately from the cost comparison prompt, since different products led each.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T17:35:42.092Z"},{"id":"1ba24417-ad70-4890-9a7b-14f5ae758d72","section":"top_products","body_md":"Chatwoot was recommended in 71.4% of 56 sampled answers in the 4-week window to 2026-09-05, and it was recommended in every one of the 8 runs on the prompt about the best open-source live chat software to self-host on your own server, a 100% share. Its mention breakdown shows 29 recommended against 11 listed. Engine spread runs from 78.6% of ChatGPT's 14 answers and 78.6% of Perplexity's 14 answers down to 57.1% of Claude's 7 answers. Pricing lists Startups at $19 a month with a free tier, last verified 2026-09-05.\n\nRocket.Chat was recommended in 50% of 56 sampled answers in the same window, and it too reached 100% on the self-hosting prompt across those 8 runs. The breakdown shows 12 recommended against 16 listed. Grok recommended it in 71.4% of its 7 answers, ChatGPT in 28.6% of its 14.\n\nDocker was recommended in 44.6% of 56 sampled answers, and in 87.5% of the 8 runs on the self-hosting prompt. The breakdown shows 4 recommended against 21 listed. Grok recommended it in 100% of its 7 answers, Gemini in 21.4% of its 14. Pro is listed at $11 a month, $9 a year with a free tier, last verified 2026-09-05.\n\nIntercom was recommended in 100% of the 8 runs on the prompt about open-source alternatives to expensive per-seat hosted chat platforms. Overall it was recommended in 42.9% of 56 sampled answers. The breakdown shows 7 recommended against 17 listed. Grok recommended it in 85.7% of its 7 answers, Gemini and Perplexity in 28.6% of their 14 each. Essential is listed at $29 a month, last verified 2026-09-05.\n\nPapercups was recommended in 87.5% of the 8 runs on that same alternatives prompt and in 28.6% of 56 sampled answers overall. The breakdown shows 1 recommended against 15 listed. Claude and ChatGPT each recommended it in 42.9% of their answers, 7 and 14 runs respectively, Grok in 14.3% of its 7. That narrow best_for means buyers asking about installation on a VPS saw it less.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T17:35:42.099Z"},{"id":"b034ee4c-8fa1-4535-a739-6a0f5c4a4981","section":"engine_disagreement","body_md":"Four of the five engines recommended the same product most among the top five. Chatwoot led for Claude across 7 answers, for Gemini across 14, for ChatGPT across 14, and for Perplexity across 14. Grok was the exception, leading with Docker across its 7 answers.\n\nDocker also carries the widest gap between engines. Gemini recommended it in 21.4% of its 14 answers. Grok recommended it in 100% of its 7 answers. That is a spread of 78.6 points, the largest in the category. A buyer testing a single assistant would get a very different read on Docker depending on which one they asked. The gap on Chatwoot is much narrower, running from 57.1% of Claude's 7 answers to 78.6% of ChatGPT's 14 answers.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T17:35:42.102Z"},{"id":"b4d27d2b-8fdf-4e40-8122-33843ccffaa8","section":"what_moved","body_md":"This is the first measured window on record for the category, covering 2026-08-08 to 2026-09-05, with 56 sampled answers across five engines. There is no prior window to compare against, so no entries, exits or share changes can be reported yet.\n\nThe current standings: Chatwoot leads, recommended in 71.4% of those 56 answers, and it was first recommendation in 60% of the answers that mentioned it. Rocket.Chat follows at 50% of 56, Docker at 44.6%, Intercom at 42.9%, and Papercups at 28.6%. Chatwoot was mentioned in 94.6% of the 56 answers, the widest presence in the category. Ranked products across the window total 49. The next resample will give the first comparison points.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T17:35:42.105Z"}]}