{"status":"insufficient_data","category":{"id":"2d45fcb1-b6b7-449a-972d-7cb6693a143c","slug":"open-source-live-chat","label":"Open-source live chat software"},"window":{"weeks":4,"from":"2026-09-06T23:59:59.999Z","to":"2026-10-04T23:59:59.999Z","prior_from":"2026-08-09T23:59:59.999Z"},"measured_through":"2026-10-04","frozen":true,"sample_size":0,"prior_sample_size":63,"independent_sample_size":0,"prior_independent_sample_size":63,"min_sample":20,"engine_samples":{"grok":{"runs":0,"last_run_at":"2026-08-15T06:47:55.487837+00:00"},"gemini":{"runs":0,"last_run_at":"2026-09-05T06:25:11.170647+00:00"},"openai":{"runs":0,"last_run_at":"2026-09-05T06:24:58.380599+00:00"},"anthropic":{"runs":0,"last_run_at":"2026-09-06T06:01:30.401609+00:00"},"perplexity":{"runs":0,"last_run_at":"2026-09-05T06:24:46.62482+00:00"}},"volatility":{"score":null},"integrity":null,"entries":[],"methodology_url":"https://www.orbator.io/ai-index/methodology","license":"Free to use with attribution to orbator.io","editorial":[{"id":"a76d0a65-aaab-45f2-b3f8-e77f4a8764c4","section":"how_to_choose","body_md":"Buyer prompts in this category split between self-hosting mechanics and cost. Chatwoot led the best_in_category intent at 87.5% of 16 runs, the recommendation intent at 75% of 16 runs, and the problem_solving intent at 87.5% of 8 runs, where Docker also reached 87.5% of those 8 runs. Chatwoot and Papercups both led the alternatives intent at 75% of 8 runs. Intercom led the comparison intent at 37.5% of 8 runs, the prompt about total cost of ownership against hosted chat SaaS.\n\nPublished pricing sits alongside those answers. Chatwoot lists Startups at $19 a month with a free tier, last verified 2026-09-05. Docker lists Pro at $11 a month, $9 a year with a free tier, last verified 2026-09-05. Intercom lists Essential at $29 a month, last verified 2026-09-05. Weigh the self-host prompts separately from the cost comparison prompt, since different products led each.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T17:35:42.092Z"},{"id":"1ba24417-ad70-4890-9a7b-14f5ae758d72","section":"top_products","body_md":"Chatwoot was recommended in 71.4% of 56 sampled answers in the 4-week window to 2026-09-05, and it was recommended in every one of the 8 runs on the prompt about the best open-source live chat software to self-host on your own server, a 100% share. Its mention breakdown shows 29 recommended against 11 listed. Engine spread runs from 78.6% of ChatGPT's 14 answers and 78.6% of Perplexity's 14 answers down to 57.1% of Claude's 7 answers. Pricing lists Startups at $19 a month with a free tier, last verified 2026-09-05.\n\nRocket.Chat was recommended in 50% of 56 sampled answers in the same window, and it too reached 100% on the self-hosting prompt across those 8 runs. The breakdown shows 12 recommended against 16 listed. Grok recommended it in 71.4% of its 7 answers, ChatGPT in 28.6% of its 14.\n\nDocker was recommended in 44.6% of 56 sampled answers, and in 87.5% of the 8 runs on the self-hosting prompt. The breakdown shows 4 recommended against 21 listed. Grok recommended it in 100% of its 7 answers, Gemini in 21.4% of its 14. Pro is listed at $11 a month, $9 a year with a free tier, last verified 2026-09-05.\n\nIntercom was recommended in 100% of the 8 runs on the prompt about open-source alternatives to expensive per-seat hosted chat platforms. Overall it was recommended in 42.9% of 56 sampled answers. The breakdown shows 7 recommended against 17 listed. Grok recommended it in 85.7% of its 7 answers, Gemini and Perplexity in 28.6% of their 14 each. Essential is listed at $29 a month, last verified 2026-09-05.\n\nPapercups was recommended in 87.5% of the 8 runs on that same alternatives prompt and in 28.6% of 56 sampled answers overall. The breakdown shows 1 recommended against 15 listed. Claude and ChatGPT each recommended it in 42.9% of their answers, 7 and 14 runs respectively, Grok in 14.3% of its 7. That narrow best_for means buyers asking about installation on a VPS saw it less.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T17:35:42.099Z"},{"id":"b034ee4c-8fa1-4535-a739-6a0f5c4a4981","section":"engine_disagreement","body_md":"Four of the five engines recommended the same product most among the top five. Chatwoot led for Claude across 7 answers, for Gemini across 14, for ChatGPT across 14, and for Perplexity across 14. Grok was the exception, leading with Docker across its 7 answers.\n\nDocker also carries the widest gap between engines. Gemini recommended it in 21.4% of its 14 answers. Grok recommended it in 100% of its 7 answers. That is a spread of 78.6 points, the largest in the category. A buyer testing a single assistant would get a very different read on Docker depending on which one they asked. The gap on Chatwoot is much narrower, running from 57.1% of Claude's 7 answers to 78.6% of ChatGPT's 14 answers.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T17:35:42.102Z"},{"id":"b4d27d2b-8fdf-4e40-8122-33843ccffaa8","section":"what_moved","body_md":"This is the first measured window on record for the category, covering 2026-08-08 to 2026-09-05, with 56 sampled answers across five engines. There is no prior window to compare against, so no entries, exits or share changes can be reported yet.\n\nThe current standings: Chatwoot leads, recommended in 71.4% of those 56 answers, and it was first recommendation in 60% of the answers that mentioned it. Rocket.Chat follows at 50% of 56, Docker at 44.6%, Intercom at 42.9%, and Papercups at 28.6%. Chatwoot was mentioned in 94.6% of the 56 answers, the widest presence in the category. Ranked products across the window total 49. The next resample will give the first comparison points.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T17:35:42.105Z"}]}