{"status":"insufficient_data","category":{"id":"bab23c12-7bc2-41a5-8373-b11cc66bb537","slug":"knowledge-base-for-customer-support-teams","label":"Knowledge base software for customer support teams"},"window":{"weeks":4,"from":"2026-09-26T18:09:17.254Z","to":"2026-10-24T18:09:17.254Z","prior_from":"2026-08-29T18:09:17.254Z"},"sample_size":0,"prior_sample_size":0,"independent_sample_size":0,"prior_independent_sample_size":0,"min_sample":20,"engine_samples":{},"volatility":{"score":null},"integrity":null,"entries":[],"methodology_url":"https://www.orbator.io/ai-index/methodology","license":"Free to use with attribution to orbator.io","editorial":[{"id":"eafb5271-e96d-4efa-946e-143bca8d7695","section":"how_to_choose","body_md":"The measured answers split by what the buyer asks. On the 15 best-in-category runs in the 4-week window to 2026-09-05, Zendesk led at 93.3%, with Document360 at 86.7% and Freshdesk at 60%. Ask instead for a tool covering both internal agent guides and customer-facing articles, and Document360 was recommended in 100% of those 5 recommendation runs, with Zendesk at 80% and Notion at 60%. Ask for alternatives to expensive help center platforms and the order changes again: Notion led at 60% of 10 runs, then Help Scout at 50%. On the 5 comparison runs against wiki and documentation tools, Zendesk led at 80%.\n\nTwo pricing facts sit in the snapshot, both last verified 2026-09-05. Zendesk lists Support Team at $19 a month. Help Scout lists an AI Answers add-on at $0.75 a month, with a free tier available. Shortlist against the question you actually have.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T17:36:27.970Z"},{"id":"0b470789-117d-46ff-af9d-37915d8ecfde","section":"top_products","body_md":"Zendesk ranks first with a recommendation share of 65% of 40 sampled answers in the 4-week window to 2026-09-05. Its mention breakdown splits into 17 recommended and 9 listed, with 6 in context. Engine spread runs from 75% of Gemini's 8 answers, matched by Grok and ChatGPT at 75% of 8, down to 37.5% of Claude's 8 answers. Pricing lists Support Team at $19 a month, last verified 2026-09-05.\n\nDocument360 ranks second at 57.5% of 40 sampled answers in the same window. The breakdown leans toward mentions rather than recommendations, with 9 recommended and 14 listed. Grok and ChatGPT both recommended it in 75% of their 8 answers; Claude in 25% of its 8.\n\nNotion ranks third at 50% of 40 sampled answers. Its breakdown shows 5 recommended and 15 listed. ChatGPT was highest at 75% of its 8 answers, Gemini lowest at 25% of 8.\n\nHelp Scout ranks fourth at 45% of 40 sampled answers, with 7 recommended, 11 listed and 1 warned against. Gemini, ChatGPT and Perplexity each recommended it in 50% of their 8 answers; Claude and Grok each in 37.5% of 8. The AI Answers add-on is listed at $0.75 a month with a free tier available, last verified 2026-09-05.\n\nFreshdesk ranks fifth at 40% of 40 sampled answers, with 6 recommended, 10 listed and 1 warned against. Grok reached 62.5% of its 8 answers, ChatGPT 12.5% of its 8.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T17:36:27.973Z"},{"id":"e8c72bd5-0925-49c2-9ead-4f2149c85ab8","section":"engine_disagreement","body_md":"Four of the five engines named the same leader among the top five. Gemini recommended Zendesk most across its 8 answers, as did Grok across its 8, ChatGPT across its 8 and Perplexity across its 8. Claude was the exception, recommending Notion most among the top five across its 8 answers.\n\nThe widest gap between engines belongs to Document360. Claude recommended it in 25% of its 8 answers; Grok in 75% of its 8, a spread of 50 points. Freshdesk shows the same direction of split in reverse, running from 12.5% of ChatGPT's 8 answers to 62.5% of Grok's 8. With 8 runs behind each engine, single answers move these shares noticeably, so treat a one-engine outlier as thin evidence rather than a settled result.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T17:36:27.975Z"},{"id":"d0066158-251e-4a8a-96eb-4a512aab98a2","section":"what_moved","body_md":"This is the first measured window on record for the category. It covers 2026-08-08 to 2026-09-05, 28 days, with a sample size of 40 answers across 5 engines. There is no prior window to compare against, so no entries, exits or share changes are recorded yet.\n\nThe current leaders are Zendesk at a recommendation share of 65% of those 40 sampled answers, Document360 at 57.5%, Notion at 50%, Help Scout at 45% and Freshdesk at 40%. Zendesk also opened answers most often, with a first-recommendation rate of 46.2% against Document360's 4.3%. Confidence intervals are wide at this sample size, with Zendesk ranging from 49.5 to 77.9 and Freshdesk from 26.3 to 55.4. The next window will be the first that supports a movement reading.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T17:36:27.978Z"}]}