{"status":"ok","category":{"id":"3383e33f-d00d-41ab-a051-e470b4f8d550","slug":"helpdesk-ticketing-software","label":"Helpdesk and ticketing software"},"window":{"weeks":4,"from":"2026-07-07T13:11:54.982Z","to":"2026-08-04T13:11:54.982Z","prior_from":"2026-06-09T13:11:54.982Z"},"sample_size":70,"prior_sample_size":39,"min_sample":20,"entries":[{"index_product_id":"0b30a9bf-bfe7-4e3b-89ee-b10b70f2ee44","name":"Freshdesk","domain":"freshdesk.com","recommendation_share":84.3,"ci_low":74,"ci_high":91,"mention_runs":59,"first_rec_runs":14,"first_rec_rate":23.7,"avg_position":4.7,"per_engine":{"grok":{"runs":7,"share":100,"mentions":7},"gemini":{"runs":21,"share":85.7,"mentions":18},"openai":{"runs":7,"share":85.7,"mentions":6},"anthropic":{"runs":14,"share":85.7,"mentions":12},"perplexity":{"runs":21,"share":76.2,"mentions":16}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"affordable alternatives to the big enterprise helpdesk platforms","share":100,"mentions":12,"runs":12}},{"index_product_id":"9666a2b5-5b96-494f-90c8-c17c57c66ed7","name":"HelpDesk","domain":"helpdesk.com","recommendation_share":78.6,"ci_low":67.6,"ci_high":86.6,"mention_runs":55,"first_rec_runs":4,"first_rec_rate":7.3,"avg_position":7.4,"per_engine":{"grok":{"runs":7,"share":100,"mentions":7},"gemini":{"runs":21,"share":95.2,"mentions":20},"openai":{"runs":7,"share":57.1,"mentions":4},"anthropic":{"runs":14,"share":71.4,"mentions":10},"perplexity":{"runs":21,"share":66.7,"mentions":14}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"affordable alternatives to the big enterprise helpdesk platforms","share":100,"mentions":12,"runs":12}},{"index_product_id":"f5390940-1554-4a43-b82c-0cdea80a19ae","name":"Help Scout","domain":"helpscout.com","recommendation_share":74.3,"ci_low":63,"ci_high":83.1,"mention_runs":52,"first_rec_runs":6,"first_rec_rate":11.5,"avg_position":5.9,"per_engine":{"grok":{"runs":7,"share":85.7,"mentions":6},"gemini":{"runs":21,"share":71.4,"mentions":15},"openai":{"runs":7,"share":85.7,"mentions":6},"anthropic":{"runs":14,"share":78.6,"mentions":11},"perplexity":{"runs":21,"share":66.7,"mentions":14}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"affordable alternatives to the big enterprise helpdesk platforms","share":100,"mentions":12,"runs":12}},{"index_product_id":"225b3241-3e3b-4e6a-a396-7b6506cdb0ae","name":"Zendesk","domain":"zendesk.com","recommendation_share":71.4,"ci_low":59.9,"ci_high":80.7,"mention_runs":50,"first_rec_runs":9,"first_rec_rate":18,"avg_position":5.4,"per_engine":{"grok":{"runs":7,"share":100,"mentions":7},"gemini":{"runs":21,"share":57.1,"mentions":12},"openai":{"runs":7,"share":85.7,"mentions":6},"anthropic":{"runs":14,"share":78.6,"mentions":11},"perplexity":{"runs":21,"share":66.7,"mentions":14}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"what should I use to manage customer support tickets across email and chat","share":100,"mentions":12,"runs":12}},{"index_product_id":"fdea535d-88de-4c79-8565-55fe41cd65c8","name":"Zoho","domain":"zoho.com","recommendation_share":54.3,"ci_low":42.7,"ci_high":65.4,"mention_runs":38,"first_rec_runs":5,"first_rec_rate":13.2,"avg_position":6.7,"per_engine":{"grok":{"runs":7,"share":85.7,"mentions":6},"gemini":{"runs":21,"share":85.7,"mentions":18},"openai":{"runs":7,"share":42.9,"mentions":3},"anthropic":{"runs":14,"share":35.7,"mentions":5},"perplexity":{"runs":21,"share":28.6,"mentions":6}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"affordable alternatives to the big enterprise helpdesk platforms","share":100,"mentions":12,"runs":12}},{"index_product_id":"c3e0bb65-dfe2-4ec6-8297-848112884ceb","name":"Hiver","domain":"hiverhq.com","recommendation_share":35.7,"ci_low":25.5,"ci_high":47.4,"mention_runs":25,"first_rec_runs":1,"first_rec_rate":4,"avg_position":7.7,"per_engine":{"grok":{"runs":7,"share":57.1,"mentions":4},"gemini":{"runs":21,"share":33.3,"mentions":7},"openai":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":14,"share":35.7,"mentions":5},"perplexity":{"runs":21,"share":38.1,"mentions":8}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"shared inbox tools vs full helpdesk platforms for early-stage startups","share":83.3,"mentions":10,"runs":12}},{"index_product_id":"b3d0753a-e93a-40f5-b3c0-91c631dad142","name":"HubSpot CRM","domain":"hubspot.com","recommendation_share":35.7,"ci_low":25.5,"ci_high":47.4,"mention_runs":25,"first_rec_runs":1,"first_rec_rate":4,"avg_position":8.3,"per_engine":{"grok":{"runs":7,"share":28.6,"mentions":2},"gemini":{"runs":21,"share":42.9,"mentions":9},"openai":{"runs":7,"share":42.9,"mentions":3},"anthropic":{"runs":14,"share":28.6,"mentions":4},"perplexity":{"runs":21,"share":33.3,"mentions":7}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"what should I use to manage customer support tickets across email and chat","share":75,"mentions":9,"runs":12}},{"index_product_id":"e2e8ed38-1a81-41e0-bc32-b955fb430b93","name":"Intercom","domain":"intercom.com","recommendation_share":31.4,"ci_low":21.8,"ci_high":43,"mention_runs":22,"first_rec_runs":2,"first_rec_rate":9.1,"avg_position":4.1,"per_engine":{"grok":{"runs":7,"share":57.1,"mentions":4},"gemini":{"runs":21,"share":23.8,"mentions":5},"openai":{"runs":7,"share":42.9,"mentions":3},"anthropic":{"runs":14,"share":35.7,"mentions":5},"perplexity":{"runs":21,"share":23.8,"mentions":5}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"best helpdesk ticketing software for growing SaaS companies","share":83.3,"mentions":10,"runs":12}},{"index_product_id":"64f0d094-099b-40e1-b11d-63e0513b0c26","name":"HubSpot Service Hub","domain":null,"recommendation_share":31.4,"ci_low":21.8,"ci_high":43,"mention_runs":22,"first_rec_runs":1,"first_rec_rate":4.5,"avg_position":9.1,"per_engine":{"grok":{"runs":7,"share":57.1,"mentions":4},"gemini":{"runs":21,"share":47.6,"mentions":10},"openai":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":14,"share":28.6,"mentions":4},"perplexity":{"runs":21,"share":14.3,"mentions":3}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"affordable alternatives to the big enterprise helpdesk platforms","share":50,"mentions":6,"runs":12}},{"index_product_id":"e57195b9-99df-4302-a5a1-2d083cfa0060","name":"Featurebase","domain":"featurebase.app","recommendation_share":30,"ci_low":20.5,"ci_high":41.5,"mention_runs":21,"first_rec_runs":4,"first_rec_rate":19,"avg_position":5.5,"per_engine":{"grok":{"runs":7,"share":71.4,"mentions":5},"gemini":{"runs":21,"share":33.3,"mentions":7},"openai":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":14,"share":7.1,"mentions":1},"perplexity":{"runs":21,"share":33.3,"mentions":7}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"best helpdesk ticketing software for growing SaaS companies","share":75,"mentions":9,"runs":12}},{"index_product_id":"8ca93186-f28a-4dde-ab58-d525efd87a06","name":"Slack","domain":"slack.com","recommendation_share":27.1,"ci_low":18.1,"ci_high":38.5,"mention_runs":19,"first_rec_runs":0,"first_rec_rate":0,"avg_position":13.5,"per_engine":{"grok":{"runs":7,"share":57.1,"mentions":4},"gemini":{"runs":21,"share":38.1,"mentions":8},"openai":{"runs":7,"share":71.4,"mentions":5},"anthropic":{"runs":14,"share":14.3,"mentions":2}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"best helpdesk ticketing software for growing SaaS companies","share":41.7,"mentions":5,"runs":12}},{"index_product_id":"4693532d-f44a-498e-923e-f84ae8c361b2","name":"Front","domain":"frontapp.com","recommendation_share":21.4,"ci_low":13.4,"ci_high":32.4,"mention_runs":15,"first_rec_runs":2,"first_rec_rate":13.3,"avg_position":6,"per_engine":{"grok":{"runs":7,"share":42.9,"mentions":3},"gemini":{"runs":21,"share":9.5,"mentions":2},"openai":{"runs":7,"share":28.6,"mentions":2},"anthropic":{"runs":14,"share":28.6,"mentions":4},"perplexity":{"runs":21,"share":19,"mentions":4}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"shared inbox tools vs full helpdesk platforms for early-stage startups","share":50,"mentions":6,"runs":12}},{"index_product_id":"89d65f90-9a2f-4321-b6c5-d9eff13c1a1e","name":"osTicket","domain":"osticket.com","recommendation_share":21.4,"ci_low":13.4,"ci_high":32.4,"mention_runs":15,"first_rec_runs":2,"first_rec_rate":13.3,"avg_position":9.4,"per_engine":{"grok":{"runs":7,"share":42.9,"mentions":3},"gemini":{"runs":21,"share":23.8,"mentions":5},"openai":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":14,"share":14.3,"mentions":2},"perplexity":{"runs":21,"share":19,"mentions":4}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"affordable alternatives to the big enterprise helpdesk platforms","share":75,"mentions":9,"runs":12}},{"index_product_id":"3007c090-7100-49bf-9a7f-a61a22233ad5","name":"HappyFox","domain":"happyfox.com","recommendation_share":21.4,"ci_low":13.4,"ci_high":32.4,"mention_runs":15,"first_rec_runs":1,"first_rec_rate":6.7,"avg_position":10.9,"per_engine":{"grok":{"runs":7,"share":42.9,"mentions":3},"gemini":{"runs":21,"share":19,"mentions":4},"anthropic":{"runs":14,"share":21.4,"mentions":3},"perplexity":{"runs":21,"share":23.8,"mentions":5}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"affordable alternatives to the big enterprise helpdesk platforms","share":58.3,"mentions":7,"runs":12}},{"index_product_id":"172bf8ba-f924-49d6-a461-573a0c2441ad","name":"Spiceworks","domain":"spiceworks.com","recommendation_share":20,"ci_low":12.3,"ci_high":30.8,"mention_runs":14,"first_rec_runs":2,"first_rec_rate":14.3,"avg_position":7.2,"per_engine":{"grok":{"runs":7,"share":42.9,"mentions":3},"gemini":{"runs":21,"share":19,"mentions":4},"anthropic":{"runs":14,"share":21.4,"mentions":3},"perplexity":{"runs":21,"share":19,"mentions":4}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"affordable alternatives to the big enterprise helpdesk platforms","share":66.7,"mentions":8,"runs":12}},{"index_product_id":"e6b1cf30-8a1e-4099-8e9a-27b53f5188ad","name":"Pylon","domain":"usepylon.com","recommendation_share":15.7,"ci_low":9,"ci_high":26,"mention_runs":11,"first_rec_runs":0,"first_rec_rate":0,"avg_position":9.6,"per_engine":{"grok":{"runs":7,"share":28.6,"mentions":2},"gemini":{"runs":21,"share":19,"mentions":4},"anthropic":{"runs":14,"share":14.3,"mentions":2},"perplexity":{"runs":21,"share":14.3,"mentions":3}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"best helpdesk ticketing software for growing SaaS companies","share":41.7,"mentions":5,"runs":12}},{"index_product_id":"56e9652b-044e-4fff-abcc-becc44251850","name":"Desk365","domain":"desk365.io","recommendation_share":14.3,"ci_low":7.9,"ci_high":24.3,"mention_runs":10,"first_rec_runs":0,"first_rec_rate":0,"avg_position":8.9,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1},"gemini":{"runs":21,"share":23.8,"mentions":5},"openai":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":14,"share":7.1,"mentions":1},"perplexity":{"runs":21,"share":9.5,"mentions":2}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"affordable alternatives to the big enterprise helpdesk platforms","share":58.3,"mentions":7,"runs":12}},{"index_product_id":"617cbc27-2a4b-4b03-bcce-aabec2d1ca9f","name":"Crisp","domain":"crisp.chat","recommendation_share":12.9,"ci_low":6.9,"ci_high":22.7,"mention_runs":9,"first_rec_runs":0,"first_rec_rate":0,"avg_position":3.8,"per_engine":{"grok":{"runs":7,"share":28.6,"mentions":2},"anthropic":{"runs":14,"share":14.3,"mentions":2},"perplexity":{"runs":21,"share":23.8,"mentions":5}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"shared inbox tools vs full helpdesk platforms for early-stage startups","share":50,"mentions":6,"runs":12}},{"index_product_id":"0b63ca12-6402-4ca7-a302-a61b619d9dbf","name":"Missive","domain":"missiveapp.com","recommendation_share":12.9,"ci_low":6.9,"ci_high":22.7,"mention_runs":9,"first_rec_runs":1,"first_rec_rate":11.1,"avg_position":5.1,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1},"gemini":{"runs":21,"share":9.5,"mentions":2},"openai":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":14,"share":14.3,"mentions":2},"perplexity":{"runs":21,"share":14.3,"mentions":3}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"shared inbox tools vs full helpdesk platforms for early-stage startups","share":83.3,"mentions":10,"runs":12}},{"index_product_id":"97f308e5-9038-467e-a505-eac797d053d6","name":"LiveAgent","domain":"liveagent.com","recommendation_share":12.9,"ci_low":6.9,"ci_high":22.7,"mention_runs":9,"first_rec_runs":0,"first_rec_rate":0,"avg_position":7.4,"per_engine":{"grok":{"runs":7,"share":28.6,"mentions":2},"gemini":{"runs":21,"share":14.3,"mentions":3},"perplexity":{"runs":21,"share":19,"mentions":4}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"affordable alternatives to the big enterprise helpdesk platforms","share":50,"mentions":6,"runs":12}},{"index_product_id":"b30dc531-2f85-48ef-9cde-9fb43e17c882","name":"Outlook","domain":"outlook.com","recommendation_share":12.9,"ci_low":6.9,"ci_high":22.7,"mention_runs":9,"first_rec_runs":1,"first_rec_rate":11.1,"avg_position":9,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1},"gemini":{"runs":21,"share":9.5,"mentions":2},"openai":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":14,"share":7.1,"mentions":1},"perplexity":{"runs":21,"share":19,"mentions":4}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"shared inbox tools vs full helpdesk platforms for early-stage startups","share":50,"mentions":6,"runs":12}},{"index_product_id":"b7eee334-0d9a-4f33-8b75-4fb80b113387","name":"Zammad","domain":"zammad.org","recommendation_share":12.9,"ci_low":6.9,"ci_high":22.7,"mention_runs":9,"first_rec_runs":0,"first_rec_rate":0,"avg_position":12.3,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1},"gemini":{"runs":21,"share":23.8,"mentions":5},"openai":{"runs":7,"share":14.3,"mentions":1},"perplexity":{"runs":21,"share":9.5,"mentions":2}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"affordable alternatives to the big enterprise helpdesk platforms","share":41.7,"mentions":5,"runs":12}},{"index_product_id":"8f34b0d6-16f2-492b-bac9-ee93fd41e092","name":"Helply","domain":"helply.com","recommendation_share":10,"ci_low":4.9,"ci_high":19.2,"mention_runs":7,"first_rec_runs":0,"first_rec_rate":0,"avg_position":7.7,"per_engine":{"grok":{"runs":7,"share":42.9,"mentions":3},"gemini":{"runs":21,"share":9.5,"mentions":2},"perplexity":{"runs":21,"share":9.5,"mentions":2}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"34c4dd94-1ecf-40f6-ad05-aa99ceab0ad8","name":"Freshsuccess","domain":"freshworks.com","recommendation_share":8.6,"ci_low":4,"ci_high":17.5,"mention_runs":6,"first_rec_runs":0,"first_rec_rate":0,"avg_position":3.5,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1},"openai":{"runs":7,"share":14.3,"mentions":1},"perplexity":{"runs":21,"share":19,"mentions":4}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"best customer support ticket management tools for small teams","share":33.3,"mentions":4,"runs":12}},{"index_product_id":"2e51032f-d044-4a09-8ee5-e51a4ceb16fe","name":"FreeScout","domain":"freescout.net","recommendation_share":8.6,"ci_low":4,"ci_high":17.5,"mention_runs":6,"first_rec_runs":0,"first_rec_rate":0,"avg_position":12.7,"per_engine":{"gemini":{"runs":21,"share":19,"mentions":4},"openai":{"runs":7,"share":14.3,"mentions":1},"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"affordable alternatives to the big enterprise helpdesk platforms","share":33.3,"mentions":4,"runs":12}},{"index_product_id":"80e9c547-6dbc-46cc-8b9d-cb5c93521728","name":"Gorgias","domain":"gorgias.com","recommendation_share":7.1,"ci_low":3.1,"ci_high":15.7,"mention_runs":5,"first_rec_runs":0,"first_rec_rate":0,"avg_position":10.7,"per_engine":{"grok":{"runs":7,"share":28.6,"mentions":2},"openai":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":14,"share":14.3,"mentions":2}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"421b478b-79e5-41f6-b72a-409ac1907a0d","name":"Tidio AI","domain":"tidio.com","recommendation_share":7.1,"ci_low":3.1,"ci_high":15.7,"mention_runs":5,"first_rec_runs":0,"first_rec_rate":0,"avg_position":17,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1},"gemini":{"runs":21,"share":9.5,"mentions":2},"perplexity":{"runs":21,"share":9.5,"mentions":2}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"which helpdesk tool is best for technical SaaS support teams","share":33.3,"mentions":4,"runs":12}},{"index_product_id":"9abab97b-e1ef-409c-b0a7-a6a9bb20725e","name":"HelpSpot","domain":"helpspot.com","recommendation_share":5.7,"ci_low":2.2,"ci_high":13.8,"mention_runs":4,"first_rec_runs":0,"first_rec_rate":0,"avg_position":3,"per_engine":{"gemini":{"runs":21,"share":4.8,"mentions":1},"anthropic":{"runs":14,"share":7.1,"mentions":1},"perplexity":{"runs":21,"share":9.5,"mentions":2}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"affordable alternatives to the big enterprise helpdesk platforms","share":41.7,"mentions":5,"runs":12}},{"index_product_id":"4f0ebeae-c1d9-431d-86c7-d625ad0b3a51","name":"Freshservice","domain":"freshservice.com","recommendation_share":5.7,"ci_low":2.2,"ci_high":13.8,"mention_runs":4,"first_rec_runs":0,"first_rec_rate":0,"avg_position":3.7,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1},"gemini":{"runs":21,"share":4.8,"mentions":1},"anthropic":{"runs":14,"share":14.3,"mentions":2}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"c4bc971c-2078-4c35-8d79-ffcad53023d6","name":"ServiceNow","domain":"servicenow.com","recommendation_share":5.7,"ci_low":2.2,"ci_high":13.8,"mention_runs":4,"first_rec_runs":0,"first_rec_rate":0,"avg_position":5,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1},"openai":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":14,"share":7.1,"mentions":1},"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"affordable alternatives to the big enterprise helpdesk platforms","share":41.7,"mentions":5,"runs":12}},{"index_product_id":"029570ea-3246-4488-8341-08d974101778","name":"Gmelius","domain":"gmelius.com","recommendation_share":5.7,"ci_low":2.2,"ci_high":13.8,"mention_runs":4,"first_rec_runs":1,"first_rec_rate":25,"avg_position":5.3,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1},"openai":{"runs":7,"share":14.3,"mentions":1},"perplexity":{"runs":21,"share":9.5,"mentions":2}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"shared inbox tools vs full helpdesk platforms for early-stage startups","share":41.7,"mentions":5,"runs":12}},{"index_product_id":"96ed1740-611d-4945-9e91-dc4507828d9d","name":"Capacity","domain":"capacity.com","recommendation_share":5.7,"ci_low":2.2,"ci_high":13.8,"mention_runs":4,"first_rec_runs":0,"first_rec_rate":0,"avg_position":13.5,"per_engine":{"perplexity":{"runs":21,"share":19,"mentions":4}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"d5b7c58e-ee66-456d-a30a-ff29e347a215","name":"SparrowDesk","domain":"sparrowdesk.com","recommendation_share":5.7,"ci_low":2.2,"ci_high":13.8,"mention_runs":4,"first_rec_runs":0,"first_rec_rate":0,"avg_position":17.8,"per_engine":{"gemini":{"runs":21,"share":9.5,"mentions":2},"openai":{"runs":7,"share":14.3,"mentions":1},"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"best customer support ticket management tools for small teams","share":41.7,"mentions":5,"runs":12}},{"index_product_id":"7cc68a5c-35ed-4069-a550-a25934817032","name":"Service Cloud","domain":null,"recommendation_share":5.7,"ci_low":2.2,"ci_high":13.8,"mention_runs":4,"first_rec_runs":0,"first_rec_rate":0,"avg_position":34.5,"per_engine":{"gemini":{"runs":21,"share":4.8,"mentions":1},"openai":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":14,"share":7.1,"mentions":1},"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"affordable alternatives to the big enterprise helpdesk platforms","share":41.7,"mentions":5,"runs":12}},{"index_product_id":"16f9e3af-dfea-4f67-8fbf-ea649875f5b3","name":"Kayako","domain":"kayako.com","recommendation_share":4.3,"ci_low":1.5,"ci_high":11.9,"mention_runs":3,"first_rec_runs":1,"first_rec_rate":33.3,"avg_position":2.5,"per_engine":{"grok":{"runs":7,"share":28.6,"mentions":2},"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"what should I use to manage customer support tickets across email and chat","share":33.3,"mentions":4,"runs":12}},{"index_product_id":"1dfe287c-ae4c-40b1-8d95-7805ebed1753","name":"Groove","domain":"groovehq.com","recommendation_share":4.3,"ci_low":1.5,"ci_high":11.9,"mention_runs":3,"first_rec_runs":0,"first_rec_rate":0,"avg_position":5,"per_engine":{"gemini":{"runs":21,"share":4.8,"mentions":1},"perplexity":{"runs":21,"share":9.5,"mentions":2}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"1854f5b4-f77c-49d3-9820-b2112b40883b","name":"Agentforce","domain":"salesforce.com","recommendation_share":4.3,"ci_low":1.5,"ci_high":11.9,"mention_runs":3,"first_rec_runs":0,"first_rec_rate":0,"avg_position":7.7,"per_engine":{"grok":{"runs":7,"share":42.9,"mentions":3}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"03d088da-8419-4361-822f-a37267518c23","name":"Hesk","domain":null,"recommendation_share":4.3,"ci_low":1.5,"ci_high":11.9,"mention_runs":3,"first_rec_runs":0,"first_rec_rate":0,"avg_position":8,"per_engine":{"gemini":{"runs":21,"share":9.5,"mentions":2},"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"ec1d6b01-bbc9-49bf-8f29-d4ce003a97f5","name":"Plain","domain":"plain.com","recommendation_share":4.3,"ci_low":1.5,"ci_high":11.9,"mention_runs":3,"first_rec_runs":0,"first_rec_rate":0,"avg_position":9,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1},"openai":{"runs":7,"share":28.6,"mentions":2}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"4a231465-0644-480d-9a64-e399bae30db1","name":"PCMag","domain":"pcmag.com","recommendation_share":4.3,"ci_low":1.5,"ci_high":11.9,"mention_runs":3,"first_rec_runs":0,"first_rec_rate":0,"avg_position":11,"per_engine":{"grok":{"runs":7,"share":28.6,"mentions":2},"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"5e008588-2de2-444c-abc6-a4ab9c4d5c40","name":"Microsoft","domain":"microsoft.com","recommendation_share":4.3,"ci_low":1.5,"ci_high":11.9,"mention_runs":3,"first_rec_runs":0,"first_rec_rate":0,"avg_position":17,"per_engine":{"grok":{"runs":7,"share":28.6,"mentions":2},"openai":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"2c1d41f5-c238-4737-9b6a-b8d7cff3fa31","name":"GLPi","domain":"glpi-project.org","recommendation_share":4.3,"ci_low":1.5,"ci_high":11.9,"mention_runs":3,"first_rec_runs":0,"first_rec_rate":0,"avg_position":24,"per_engine":{"grok":{"runs":7,"share":28.6,"mentions":2},"openai":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"64897bf5-3cac-414f-a553-8d304bd5a00c","name":"GuideFlow","domain":"guideflow.com","recommendation_share":2.9,"ci_low":0.8,"ci_high":9.8,"mention_runs":2,"first_rec_runs":1,"first_rec_rate":50,"avg_position":1,"per_engine":{"anthropic":{"runs":14,"share":7.1,"mentions":1},"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"64c18fce-7348-4f66-a204-8e7a5ab7c942","name":"Helpwise","domain":null,"recommendation_share":2.9,"ci_low":0.8,"ci_high":9.8,"mention_runs":2,"first_rec_runs":1,"first_rec_rate":50,"avg_position":1,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1},"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"shared inbox tools vs full helpdesk platforms for early-stage startups","share":33.3,"mentions":4,"runs":12}},{"index_product_id":"ab3e2765-6eb5-406c-a3d3-6d440f2291ae","name":"Opsgenie","domain":"atlassian.com","recommendation_share":2.9,"ci_low":0.8,"ci_high":9.8,"mention_runs":2,"first_rec_runs":0,"first_rec_rate":0,"avg_position":3,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":14,"share":7.1,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"81ea12ca-42c2-4599-bbc4-d324dab92449","name":"Deelo","domain":"deelo.ai","recommendation_share":2.9,"ci_low":0.8,"ci_high":9.8,"mention_runs":2,"first_rec_runs":0,"first_rec_rate":0,"avg_position":4.5,"per_engine":{"openai":{"runs":7,"share":14.3,"mentions":1},"anthropic":{"runs":14,"share":7.1,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"fa3a055e-73b2-4efc-8287-327bff435893","name":"Gleap","domain":"gleap.io","recommendation_share":2.9,"ci_low":0.8,"ci_high":9.8,"mention_runs":2,"first_rec_runs":0,"first_rec_rate":0,"avg_position":5,"per_engine":{"gemini":{"runs":21,"share":4.8,"mentions":1},"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"345e16f6-c6aa-4b20-b189-271d522646ee","name":"Supportbench","domain":"supportbench.com","recommendation_share":2.9,"ci_low":0.8,"ci_high":9.8,"mention_runs":2,"first_rec_runs":0,"first_rec_rate":0,"avg_position":7,"per_engine":{"openai":{"runs":7,"share":28.6,"mentions":2}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"97763c3f-05de-471c-90dd-30b0a77d728f","name":"UseResponse","domain":"useresponse.com","recommendation_share":2.9,"ci_low":0.8,"ci_high":9.8,"mention_runs":2,"first_rec_runs":0,"first_rec_rate":0,"avg_position":7,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1},"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"2002cdaa-6f5e-4615-9d6d-2c8645cbbf4a","name":"Frappe","domain":"frappe.io","recommendation_share":2.9,"ci_low":0.8,"ci_high":9.8,"mention_runs":2,"first_rec_runs":0,"first_rec_rate":0,"avg_position":8.5,"per_engine":{"gemini":{"runs":21,"share":9.5,"mentions":2}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"ead71172-7c5e-4d6b-8475-3cac2e24576f","name":"Frappe Helpdesk","domain":null,"recommendation_share":2.9,"ci_low":0.8,"ci_high":9.8,"mention_runs":2,"first_rec_runs":0,"first_rec_rate":0,"avg_position":8.5,"per_engine":{"gemini":{"runs":21,"share":9.5,"mentions":2}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"6ecf7a9f-0f38-47c6-b74a-161c7860af4b","name":"Deskpro","domain":"deskpro.com","recommendation_share":2.9,"ci_low":0.8,"ci_high":9.8,"mention_runs":2,"first_rec_runs":0,"first_rec_rate":0,"avg_position":11,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1},"gemini":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"88e4ca9d-8b12-4b69-ac65-d28dcbfd019f","name":"Znuny","domain":null,"recommendation_share":2.9,"ci_low":0.8,"ci_high":9.8,"mention_runs":2,"first_rec_runs":0,"first_rec_rate":0,"avg_position":15.5,"per_engine":{"gemini":{"runs":21,"share":9.5,"mentions":2}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"5956612c-26a1-44e4-8bc3-74466ed78013","name":"Kustomer","domain":"kustomer.com","recommendation_share":2.9,"ci_low":0.8,"ci_high":9.8,"mention_runs":2,"first_rec_runs":0,"first_rec_rate":0,"avg_position":17,"per_engine":{"gemini":{"runs":21,"share":4.8,"mentions":1},"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"d21cd661-483b-4822-b9ec-2ada5662cec0","name":"Software Advice","domain":"softwareadvice.com","recommendation_share":1.4,"ci_low":0.3,"ci_high":7.7,"mention_runs":1,"first_rec_runs":1,"first_rec_rate":100,"avg_position":1,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"472acca2-c008-405e-8a69-d3fa3a05d793","name":"tawk.to","domain":"tawk.to","recommendation_share":1.4,"ci_low":0.3,"ci_high":7.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":2,"per_engine":{"gemini":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"6021148c-af3e-483b-a738-79096f94bf3b","name":"Jitbit Helpdesk","domain":"jitbit.com","recommendation_share":1.4,"ci_low":0.3,"ci_high":7.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":4,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"3a73f712-8878-4456-8fc1-234ce4540108","name":"Rezolve AI","domain":"rezolve.ai","recommendation_share":1.4,"ci_low":0.3,"ci_high":7.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":6,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"e9073802-30aa-4bfd-9c29-cd78d51bda42","name":"Vision Helpdesk","domain":"visionhelpdesk.com","recommendation_share":1.4,"ci_low":0.3,"ci_high":7.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":6,"per_engine":{"anthropic":{"runs":14,"share":7.1,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"f1a53493-31ea-48a7-b865-f52212a042be","name":"eesel AI","domain":"eesel.ai","recommendation_share":1.4,"ci_low":0.3,"ci_high":7.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":7,"per_engine":{"grok":{"runs":7,"share":14.3,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"ab2c801d-6098-4ea6-b1ce-5ce1c4f09bd3","name":"UVdesk","domain":null,"recommendation_share":1.4,"ci_low":0.3,"ci_high":7.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":13,"per_engine":{"gemini":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"21c8e455-9a0c-4582-9e3a-e2cec4d8ceea","name":"Faveo Helpdesk","domain":"faveohelpdesk.com","recommendation_share":1.4,"ci_low":0.3,"ci_high":7.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":14,"per_engine":{"gemini":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"d517a5db-cdc8-418a-9fd7-867fe115af10","name":"Faveo","domain":null,"recommendation_share":1.4,"ci_low":0.3,"ci_high":7.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":18,"per_engine":{"gemini":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"26e48033-5d4d-4989-8b13-6b5031aa651c","name":"Azure SQL Serverless","domain":"learn.microsoft.com","recommendation_share":1.4,"ci_low":0.3,"ci_high":7.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":null,"per_engine":{"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"77a0c38d-9b07-4c5f-ac14-5476836b6dbb","name":"Crescendo.ai","domain":"crescendo.ai","recommendation_share":1.4,"ci_low":0.3,"ci_high":7.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":null,"per_engine":{"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"67b99e1f-eea7-42f8-bf61-f7f909f40248","name":"Mailmodo","domain":"mailmodo.com","recommendation_share":1.4,"ci_low":0.3,"ci_high":7.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":null,"per_engine":{"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"93cfff00-e941-4a9f-9b0c-425562380daf","name":"Pipedrive","domain":"pipedrive.com","recommendation_share":1.4,"ci_low":0.3,"ci_high":7.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":null,"per_engine":{"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false,"best_for":{"prompt":"shared inbox tools vs full helpdesk platforms for early-stage startups","share":33.3,"mentions":4,"runs":12}},{"index_product_id":"a0cb9c2c-ac5e-4d9d-9840-5ec68962de2e","name":"Thryv","domain":"thryv.com","recommendation_share":1.4,"ci_low":0.3,"ci_high":7.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":null,"per_engine":{"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"32f36516-1542-485c-9ddb-95bf407cf868","name":"Zapier AI","domain":"zapier.com","recommendation_share":1.4,"ci_low":0.3,"ci_high":7.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":null,"per_engine":{"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false},{"index_product_id":"d93321c6-74b9-4a7d-8c5d-fc310911896e","name":"wpbeginner.com","domain":"wpbeginner.com","recommendation_share":1.4,"ci_low":0.3,"ci_high":7.7,"mention_runs":1,"first_rec_runs":0,"first_rec_rate":0,"avg_position":null,"per_engine":{"perplexity":{"runs":21,"share":4.8,"mentions":1}},"trend":null,"trend_confidence":"suppressed","is_orbator_customer":false,"is_claimed":false}],"methodology_url":"https://www.orbator.io/ai-index/methodology","license":"Free to use with attribution to orbator.io"}