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The largest is best_in_category with 36 runs, where Shopify led at 91.7% of those 36 runs. Alternatives prompts, 24 runs, were led by Gorgias at 95.8%. The recommendation intent, 12 runs, had Gorgias, Shopify and Zendesk each recommended in 100% of those runs. Comparison prompts, 11 runs, were led by Shopify at 90.9%. Problem-solving prompts, 12 runs, produced the thinnest agreement, with Shopify at 33.3%.\n\nMatch your shortlist to the prompt shape you actually care about. Order-management integration pulled HelpDesk to 100% of 12 runs. Order-context alternatives pulled eDesk to 83.3% of 12 runs. Two products carry verified pricing facts as of 2026-09-05: Shopify at Basic: $29 a month (free tier available), and Zendesk at Support Team: $19 a month.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T16:51:40.251Z"},{"id":"1e2b48cf-dfbf-4adf-a8ce-a21a0f81f061","section":"top_products","body_md":"Shopify ranks first with a recommendation share of 85.3% of 95 sampled answers in the 4-week window to 2026-09-05. It over-indexes on the prompt about alternatives to large enterprise support platforms for small to mid-sized ecommerce shops, recommended in 100% of those 12 runs. The mention breakdown splits into 67 recommended and 14 listed. Grok recommended it in 100% of its 8 answers, Claude in 75% of its 16. Pricing verified 2026-09-05: Basic: $29 a month (free tier available).\n\nGorgias ranks second at 74.7% of 95 sampled answers in the same window, and also peaks on the small to mid-sized alternatives prompt at 100% of 12 runs. Its breakdown is 64 recommended and 7 listed. Grok recommended it in 87.5% of its 8 answers, Gemini in 65.2% of its 23.\n\nHelpDesk ranks third at 63.2% of 95 sampled answers, and reached 100% of 12 runs on the helpdesk tool that integrates with order management prompt. It splits 38 recommended and 22 listed. Grok recommended it in 87.5% of its 8 answers, Perplexity in 33.3% of its 24.\n\nZendesk ranks fourth at 56.8% of 95 sampled answers, recommended in 100% of the 12 runs on the broad best customer support software for ecommerce brands prompt. It splits 40 recommended and 14 listed, with 3 runs warning against it. Grok recommended it in 75% of its 8 answers, Perplexity in 45.8% of its 24. Pricing verified 2026-09-05: Support Team: $19 a month.\n\neDesk ranks fifth at 45.3% of 95 sampled answers, peaking at 83.3% of 12 runs on the ecommerce-focused alternatives to generic helpdesk tools that lack order context prompt. It splits 27 recommended and 16 listed. Grok recommended it in 100% of its 8 answers, ChatGPT in 16.7% of its 24. That narrow prompt makes it a weaker fit for buyers asking the broad category question.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T16:51:40.254Z"},{"id":"575eb6f5-42ff-4752-ae71-8b043727953f","section":"engine_disagreement","body_md":"All five engines recommended the same product most among the top five. Claude led with Shopify across 16 answers, Gemini across 23, Grok across 8, ChatGPT across 24 and Perplexity across 24. No engine put a different name at the top of the five.\n\nBelow that leader the engines separate. eDesk carries the widest gap: ChatGPT recommended it in 16.7% of its 24 answers, Grok in 100% of its 8, a spread of 83.3 points. HelpDesk also splits, recommended in 83.3% of ChatGPT's 24 answers and 33.3% of Perplexity's 24. Grok ran the smallest sample of the five at 8 answers, so its shares rest on the fewest runs in the window to 2026-09-05.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T16:51:40.256Z"},{"id":"564a19a9-40af-4bd4-bc29-9dee09467048","section":"what_moved","body_md":"This is the first measured window on record for the category. It runs 2026-08-08 to 2026-09-05, 28 days, on a sample of 95 answers. There is no prior window to compare against, so no entries, exits or share changes are recorded yet.\n\nShopify leads it now with a recommendation share of 85.3% of those 95 sampled answers, and was recommended first in 66.7% of the runs that mentioned it. Gorgias follows at 74.7% of 95, with a first-recommendation rate of 64.8%. HelpDesk sits at 63.2% of 95, Zendesk at 56.8% and eDesk at 45.3%. Zendesk and eDesk trail on first position, at 7.4% and 7% respectively. The next window, resampled roughly monthly, gives the first movement figures.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T16:51:40.258Z"}]}