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Zendesk was recommended in every one of the 5 alternatives runs and in 4 of the 5 recommendation runs, and it led problem_solving with 20% of 10 runs. Intercom was recommended in all 10 best_in_category runs and in 4 of the 5 recommendation runs. Gorgias and Shopify both led comparison at 100% of 5 runs, the intent covering e-commerce. Fin appeared behind Intercom in best_in_category, recommended in 9 of 10 runs.\n\nMatch the intent to the question you are actually asking. Three products carry a verified price. Zendesk lists Support Team: $19 a month, Intercom lists Essential: $29 a month, and Shopify lists Basic: $29 a month (free tier available), all last verified 2026-09-05. Fin and Gorgias have no pricing fact on record here.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T16:54:29.653Z"},{"id":"8a5628d2-ad7e-46ce-8153-545521d75246","section":"top_products","body_md":"Zendesk was recommended in 68.6% of 35 sampled answers in the 4-week window to 2026-09-05, the highest share in the category. Its mention breakdown splits 15 recommended against 9 listed, with 5 context mentions. Perplexity recommended it in 85.7% of its 7 answers, Claude in 42.9% of its 7. Priced at Support Team: $19 a month, last verified 2026-09-05.\n\nIntercom was recommended in 60% of 35 sampled answers in the same window, with 15 recommended against 6 listed and 5 context mentions. Its first-recommendation rate is 47.6%, the highest of the five. Gemini recommended it in 71.4% of its 7 answers, Claude, ChatGPT and Perplexity each in 57.1% of their runs. Priced at Essential: $29 a month, last verified 2026-09-05.\n\nFin was recommended in 45.7% of 35 sampled answers, splitting 11 recommended against 5 listed, with 8 context mentions. Gemini recommended it in 71.4% of its 7 answers, ChatGPT in 35.7% of its 14.\n\nGorgias was recommended in 42.9% of 35 sampled answers, with 11 recommended against 4 listed. Gemini recommended it in 57.1% of its 7 answers, Claude in 28.6% of its 7.\n\nShopify was recommended in 40% of 35 sampled answers, with 10 recommended against 4 listed and an average position of 5.2. Gemini recommended it in 57.1% of its 7 answers, ChatGPT in 28.6% of its 14. Priced at Basic: $29 a month (free tier available), last verified 2026-09-05.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T16:54:29.657Z"},{"id":"8738bde0-ed4a-4492-834f-2e7dea2404f1","section":"engine_disagreement","body_md":"Three of the four engines converged on the same leader among the top five. Zendesk was the most recommended product for Gemini across its 7 answers, for ChatGPT across its 14, and for Perplexity across its 7. Claude was the exception, recommending Intercom most among the top five across its 7 answers.\n\nThe widest gap between engines belongs to Zendesk. Claude recommended it in 42.9% of its 7 answers, Perplexity in 85.7% of its 7, a spread of 42.8 points. So the category leader is also the product the engines disagree on most. Intercom is steadier, sitting at 57.1% with Claude, ChatGPT and Perplexity and 71.4% with Gemini. A shortlist built from one engine will look different from one built from another.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T16:54:29.659Z"},{"id":"d70aeca6-3d39-48ae-9b7a-f0a20e7fe500","section":"what_moved","body_md":"This is the first measured window on record for AI customer support agents. It runs 2026-08-08 to 2026-09-05, 28 days, and covers 35 sampled answers across four engines. There is no prior window to compare against, so no entries, exits or share changes can be reported yet. The next resample, roughly a month out, gives the first comparison point.\n\nZendesk leads the window, recommended in 68.6% of the 35 sampled answers in the 4-week window to 2026-09-05. Intercom follows at 60% of 35, then Fin at 45.7%, Gorgias at 42.9% and Shopify at 40%, all on the same 35 answers. Zendesk led three of the four engines, with Intercom leading Claude. Zendesk's engine range ran from 42.9% of Claude's 7 answers to 85.7% of Perplexity's 7.","window_to":"2026-09-05","review_status":"generated","generated_at":"2026-09-05T16:54:29.660Z"}]}